Iryna Hrabovetska

Organized and customer-focused Store Manager with experience coordinating daily operations, inventory, purchasing support, staff scheduling, cash management, and customer service in a multi-location retail environment. Bachelor's degree in Industrial Management with strong organizational, problem-solving, communication, and administrative skills. Experienced in supporting operations across three locations during the owner's absences and comfortable managing multiple priorities in a fast-paced environment.

Store Manager - Vape Boss and Cigars - Calgary, AB

(2025-07)

Lead daily store operations, coordinating customer service, staff scheduling, inventory, purchasing support, merchandising, and cash management.

• Train, schedule, and supervise a team of 3–4 employees while maintaining service standards and efficient daily operations.
• Monitor inventory levels, place purchase orders, coordinate inter-store stock transfers, and conduct regular inventory audits.
• Analyze weekly sales and inventory data to support purchasing decisions, maintain appropriate stock levels, and adjust product assortment.
• Handle POS operations, daily cashouts, cash reconciliation, and banking procedures while maintaining accurate financial records.
• Coordinate with the owner regarding replenishment needs and communicate with supplier representatives during store visits about product availability and delivery timing.
• Maintain product pricing, promotional displays, and Google Business Profile updates to support customer engagement and store visibility.

Interim Operations Manager – during owner's extended absences - Vape Boss and Cigars - Calgary, AB

(2025-07)

• Coordinated operations across three store locations and a combined team of seven employees, including staffing decisions, urgent problem resolution, and day-to-day operational oversight.
• Coordinated inter-store inventory transfers, visited locations to conduct audits, support staff, and ensure operational standards were maintained.
• Coordinated purchasing activities and inventory replenishment to support business continuity across all three locations.

Sales Associate - Vape Boss and Cigars - Calgary, AB

(2024-11 - 2025-07)

• Provided professional customer service, product recommendations, and support in a busy retail environment.
• Operated POS systems, processed cash and card transactions, and completed end-of-day cashouts.
• Maintained organized and well-stocked sales areas, assisted with inventory replenishment, and supported visual merchandising.
• Built strong customer relationships by recognizing and assisting regular customers based on their preferences and needs.

Server - Wow Chicken Kensington - Calgary, AB

(2024-08 - 2024-11)

• Greeted and assisted guests, processed orders and payments, and provided friendly service in a fast-paced environment.
• Handled cash and card transactions through POS systems and coordinated with team members to maintain smooth service.
• Developed strong time-management, multitasking, and conflict-resolution skills.

Bachelor's Degree - Industrial Management - Technical University of Košice, Faculty of Manufacturing Technologies (Prešov) (2021-09 - 2024-06)