Isabella Bortignon

Reliable and personable university student with experience in customer service, retail sales, and front-desk administration. Skilled in greeting customers, managing phone and email communication, handling cash transactions, and supporting daily operations in fast-paced environments. Strong organizational and interpersonal skills with the ability to create positive customer experiences and work effectively as part of a team.

Retail Sales & Customer Service at Wawautosa Marina (2024-04 – 2025-08)

• Delivered excellent customer service by greeting customers and assisting with purchases
• Helped customers find products and provided recommendations based on needs
• Maintained store presentation through restocking and organizing merchandise
• Handled cash transactions and assisted with daily cash reconciliation
• Responded to phone and email inquiries professionally and efficiently

Camp Counsellor at Magic in Moments Performing Arts (2021-07 – 2023-08)

• Led engaging group activities while ensuring a safe and positive environment
• Developed strong communication and problem-solving skills through daily interactions
• Resolved conflicts and supported positive behaviour among participants

Office Assistant at Magic in Moments Performing Arts (2021-09 – 2023-06)

• Greeted visitors and provided front-desk support in a professional manner
• Managed phone calls and emails, ensuring timely and accurate responses
• Organized documents and supported daily administrative operations

Bachelor of Health Sciences (Honours) in Disability and Chronic Illness – Carleton University (2023-2027)