Ismail Abdalla

Dedicated and result-driven Network Engineer with a strong foundation in Cisco networking, LAN/WAN technologies, routing and switching, TCP/IP, VLANs, VPNs, and network troubleshooting. I'm a dedicated, results-driven learner who enjoys solving technical problems and improving how systems work. With clear communication skills and the ability to manage multiple tasks at once, I work well both independently and in team environments.

I'm committed to growing my expertise in network security, performance optimization, and reliable infrastructure support. Also I'm adaptable, resourceful, and committed to delivering reliable technical solutions.

Network Engineer (IT/Educational Support) - Ottawa Islamic School - Ottawa, Canada

(2024-09)

• Provided Tier 1–2 support for network, hardware, software, and user account issues, ensuring fast incident resolution and minimal downtime across staff and classroom environments.
• Diagnosed and resolved network connectivity issues, including Wi-Fi failures, DHCP conflicts, switch port outages, and basic router/switch configuration adjustments.
• Assisted with LAN operations by identifying faulty ports, tracing cables, and performing basic configuration verification on switches and access points.
• Installed, configured, and maintained desktops, laptops, printers, VoIP phones, projectors, smart boards, and other classroom/office devices.
• Managed user accounts and security permissions through Active Directory, Microsoft 365 Admin Center, and authentication systems, supporting onboarding/offboarding workflows.
• Performed operating system imaging, updates, patching, and software deployment to improve system security and standardization across the network.
• Supported VoIP environments, including phone provisioning, VLAN placement, connectivity testing, and troubleshooting call-quality issues.
• Documented tickets, troubleshooting procedures, network findings, and device configurations to improve knowledge base accuracy and IT team efficiency.
• Collaborated with senior IT and network staff on system upgrades, access point replacements, network cleanup, and new infrastructure rollouts, gaining exposure to network improvement projects.

Network Technician - Rogers - Forefront Cable Solutions - Ontario, Canada

(2017-04 - 2019-11)

• Installed, terminated, and tested Layer 1 infrastructure including copper, coax, and fiber cabling for data, voice, and video networks; ensured installations met TIA/EIA standards for performance and reliability.
• Performed onsite troubleshooting for physical and local network layers, resolving issues such as signal loss, noise/interference, device misconfiguration, and connectivity failures.
• Configured and validated customer-premises equipment (CPE) including routers, switches, modems, wireless access points, and VoIP phone systems, ensuring successful provisioning on ISP and enterprise networks.
• Conducted network site surveys, analyzing coverage, RF interference, and cabling routes; made recommendations to optimize Wi-Fi performance and overall network stability.
• Partnered with Network Operations Center (NOC) teams to escalate complex issues, review diagnostic logs, interpret signal metrics, and support service restoration for residential and commercial clients.
• Maintained accurate documentation of network layouts, port assignments, cabling pathways, test results, device placements, and maintenance logs to support troubleshooting, compliance, and capacity planning.
• Ensured long-term network reliability through routine maintenance such as cable management, connector replacement, continuity testing, and firmware updates on various network devices.
• Educated end users on network functionality, Wi-Fi setup, device management, and best practices, reducing repeat service calls and improving customer experience

Network Engineer - Cloud Networking, Network Infrastructure Management, Infrastructure Architecture Design - Algonquin College (2020)