Israa M

A PEBC board-certified pharmacist, licensed within the Ontario College of Pharmacists (registration no. 635667). With a strong background in community, hospital, and clinical settings, I have developed expertise in patient counseling, medication management, and collaborating with healthcare teams to optimize patient outcomes. Passionate about evidence-based practice and medication safety, I am dedicated to advancing my skills and knowledge while contributing to the growth of the pharmacy profession in Ontario.

Pharmacist - Shoppers Drug Mart - Ottawa, ON

(2025-11)

• Verify prescriptions and perform final product checks ensuring accuracy, safety, and compliance with federal and provincial regulations.
• Trained in Methadone Maintenance Treatment (MMT).
• Conduct medication reviews and provide therapeutic recommendations to optimize patient outcomes.
• Prescribe for minor aliments within the OCP approved list.
• Conduct travel health consultations using evidence based resources such Travax and Health Canada.
• Administer injections and vaccinations, including appropriate documentation.
• Counsel patients on medication use, adherence, side effects, and drug interactions.
• Collaborate with prescribers and healthcare professionals to ensure safe and effective therapy.

Pharmacy Clerk - Barrhaven Medical Centre - Nepean, ON

(2024-12 - 2025-04)

• Established and maintained patient profiles, updating organizational database with current information.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reviewed accuracy and completeness of information on prescription and refill requests as part of medication preparation.
• Processed incoming drug orders by performing data entry through Kroll system.
• Prepared bills for insurance companies and effectively resolved issues with third parties.

Data Entry Clerk - Royability - Ottawa, ON

(2024-07 - 2025-01)

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Verified accuracy of data entered into system to produce error-free reports.
• Maintained files, records and chronologies of entry activities.

Pharmacy Assistant - Shoppers Drug Mart - London, ON

(2023-09 - 2024-05)

• Expertise with Healthwatch software.
• Processed incoming drug orders by performing data entry.
• Prepared bills for insurance companies and effectively resolved issues with third parties.
• Managed drug inventory.
• High level of accuracy over the counter daily register transactions with average transactions of 15-20 patients per hour.
• In charge of answering multi-line telephone calls, providing customer service to patients.

Pharmacy Assistant Volunteer - Pharmasave Pharmacy - London, ON

(2023-07 - 2023-09)

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Supported operations with filing, copying and faxing.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

English Tutor - Qatar University - Doha, Qatar

(2019-09 - 2020-01)

• Mentored students in proper punctuation, spelling and sentence structure use.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
• Strengthened students' understanding of grammar rules by providing targeted instruction during individual or group sessions.

IT Specialist - Qatar University - Doha, Qatar

(2019-01 - 2019-04)

• Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
• Walked individuals through basic troubleshooting tasks.
• Provided exceptional customer service by promptly addressing problems reported by endusers.
• Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.

Bachelor of Science - Pharmacy - Qatar University (2023-06)