Vidhi Patel

Results-oriented Pharmacist with over 4 years of experience in high-volume retail settings and clinical service excellence. Proven track record in operational leadership, staff mentorship, and specialized patient care. Seeking to leverage clinical expertise and management skills to transition into a Pharmacy Manager role, focused on driving business growth, optimizing workflow efficiency, and maintaining superior standards of care.

Staff Pharmacist - Walmart Pharmacy - Ottawa, ON

(2024-12)

• Staff Leadership & Training: Directly responsible for onboarding and the continuous professional development of pharmacy assistants and interns; developed training templates and performance evaluation scripts to ensure high standards of accuracy and service.
• Operational Oversight: Oversee daily pharmacy operations, ensuring 100% compliance with OCP regulations and corporate safety standards.
• Clinical Excellence: Drive clinical service expansion, contributing to significant growth in vaccination metrics and specialized medication management (e.g., GLP-1 therapy).
• Mentorship: Serve as the primary clinical resource for the pharmacy team, fostering a high-performance culture and resolving complex therapeutic or third-party insurance issues.

Retail Pharmacist - Walmart Pharmacy - Belleville, Canada

(2023-09)

• Provided patients with guidance on over-the-counter medications, prescription drugs, and vaccines.
• Collaborated daily with doctors and nurse practitioners to ensure comprehensive patient care.
• Handled customer product complaints, reported issues to pharmaceutical companies, and ensured timely resolutions and replacements for patients.
• Delivered exceptional clinical services, including minor ailment prescriptions, medication reviews, pharmaceutical opinions, vaccinations (COVID, travel, flu), Paxlovid prescriptions, and prescription extensions and adaptations.
• Improved customer service by reducing prescription wait times, helping customers choose the right over-the-counter products, and offering clear and accessible prescription counseling.
• Identified and implemented operational improvements to streamline workflow and increase efficiency.

Retail Pharmacist - Shoppers Drug Mart - Kingston, Canada

(2022-08)

• Dispensing accurate prescriptions in the fast-paced environment (~500 rxs/day) along with solving staff and patient queries
• Counselling patient on prescription and over the counter medications after thoroughly reviewing the profile
• Collaborating with physicians and other health care professionals regarding the therapy issues
• Providing Clinical services like vaccination clinics, Covid-19 testing, annual medication reviews and follow ups, and point of care services (Health tab Lipid and HBA1c testing)
• Blister pack checking and methadone dispensing
• Taking accountability and resolving the customer complaints or issues regarding the pharmacy services

Bachelor of Science - Pharmacy - K.B. Institute of Pharmaceutical Education and Research (2014-08 - 2018-04)