Ivan-Henri Perouse
Front Desk Officer
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About
Passionate about communicating with guests, it is natural to listen to the customer, have empathy, and anticipate their requests. As a Reception Agent in Student Job, having experience in managing all types of customers by showing adaptability.
Recognized for the best monthly employee at Embassy Suites by Hilton Montreal (July 2022)
Experience
Front Desk Receptionist 04/2023 to Current
Hyatt Place Montreal – Montreal, QC
- Support for international and diverse clientele by respecting Hyatt Regency standards by offering services in French, Bulgarian, and English
- Taking care of all requests and complaints from guests (analysis of guests' needs) and ensuring their satisfaction
- Ensures the excellent keeping and cleanliness of the reception area
- Excellent communication and collaboration with the different departments
- Managed over 70 customer calls per day
The Ritz-Carlton Montréal – Montreal, QC
- Support for an international clientele by ensuring the application of the high standards of The Ritz-Carlton Montreal and Forbes
- Offer service in three languages: French, English and Bulgarian
- Handling complaints and special requests according to Ritz-Carlton Montreal standards
- Ensures the good keeping and cleanliness of the reception area • Excellent communication and collaboration with different departments • Answer questions on the Extranet: Booking.com, Expedia.com, Priceline.com, and more.
Front Desk Agent 04/2022 to 11/2022
Embassy Suites By Hilton Montreal – Montreal, QC
- Supports an international and diverse clientele by respecting Hilton's standards by offering services in French, Bulgarian, and English
- Processing of requests and complaints from guests (analysis of guests' needs) and ensuring their satisfaction
- Ensures the good keeping and cleanliness of the reception area
- Excellent communication and collaboration with different departments
Night Auditor 06/2021 to 05/2022
Hotel Zero 1 – Montreal, QC
- Management of the switchboard, analysis of needs and responses to various requests (information, reservation, service), transfer of calls, and message taking.
- Taking care of an international clientele by offering them a welcome and quality support, conducting exchanges in Bulgarian, French, and English to represent.
- Responding to customer requests by ensuring their satisfaction (information, wake-up service, taxi reservation, etc.), and transmission of information to the services concerned.
- Ensures the cleanliness and excellent maintenance of the reception area, arranges and rearranges documentation and brochures, and performs small maintenance tasks as required.
Education
BBA: Bachelor in Business Administration : Management 06/2023
HEC Montreal - Montreal, QC
High School Diploma 05/2019
Lycee Antoine St Exupery - Plovdiv, Bulgaria
