Front Desk Receptionist 04/2023 to Current
Hyatt Place Montreal – Montreal, QC
- Support for international and diverse clientele by respecting Hyatt Regency standards by offering services in French, Bulgarian, and English
- Taking care of all requests and complaints from guests (analysis of guests' needs) and ensuring their satisfaction
- Ensures the excellent keeping and cleanliness of the reception area
- Excellent communication and collaboration with the different departments
- Managed over 70 customer calls per day
Front Desk Night Auditor 11/2022 to 12/2022
The Ritz-Carlton Montréal – Montreal, QC
- Support for an international clientele by ensuring the application of the high standards of The Ritz-Carlton Montreal and Forbes
- Offer service in three languages: French, English and Bulgarian
- Handling complaints and special requests according to Ritz-Carlton Montreal standards
- Ensures the good keeping and cleanliness of the reception area • Excellent communication and collaboration with different departments • Answer questions on the Extranet: Booking.com, Expedia.com, Priceline.com, and more.
Front Desk Agent 04/2022 to 11/2022
Embassy Suites By Hilton Montreal – Montreal, QC
- Supports an international and diverse clientele by respecting Hilton's standards by offering services in French, Bulgarian, and English
- Processing of requests and complaints from guests (analysis of guests' needs) and ensuring their satisfaction
- Ensures the good keeping and cleanliness of the reception area
- Excellent communication and collaboration with different departments
Night Auditor 06/2021 to 05/2022
Hotel Zero 1 – Montreal, QC
- Management of the switchboard, analysis of needs and responses to various requests (information, reservation, service), transfer of calls, and message taking.
- Taking care of an international clientele by offering them a welcome and quality support, conducting exchanges in Bulgarian, French, and English to represent.
- Responding to customer requests by ensuring their satisfaction (information, wake-up service, taxi reservation, etc.), and transmission of information to the services concerned.
- Ensures the cleanliness and excellent maintenance of the reception area, arranges and rearranges documentation and brochures, and performs small maintenance tasks as required.
