Jaclyn McDaniel

Creative individual with sales, marketing, design, digital media, art direction, and communication skills. Strong understanding of current trends, marketing techniques, and increasing sales through up-selling and maintaining strong relationships with high-value customers.

The Parlour Restaurants / Server/ Table Service

May 2022 - PRESENT, Vancouver, BC

• Increase sales with up-selling techniques, techniques and through knowledge of menu, items, specials, and promotions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. 
• Served food and beverages promptly with focus and attention to customer needs.
• Worked with POS systems to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient, workflow and excellent guest services/experiences.
• Cultivated warm relationships with regular customers.
• Enhance customer satisfaction by promptly attending to their needs and providing personalized services.
• Maintain a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns, professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain a positive reputation.
• Handled cash transactions accurately contributing to balanced daily financial reports. 

Rachel Sudbury/ Fashion Intern

August 2023 - PRESENT, Vancouver, BC

Assisted designers at fashion shoots, fashion shows, tracking accessories, and dressing models.

Drove brand awareness by organizing display set-ups, and assisting in merchandising. 

Researched current fashion trends and competitor activity.

• Planned special fashion events, invited guests and contacted media outlets.
• Performed various sales transactions, checked invoices, prepared special orders, and delivered correct merchandise.

Steve Breaux / Creative Director, Videographer, Photographer

February 2022 - PRESENT, Vancouver, BC

• Elevated artist reputation through consistent delivery of high-quality content.
• Monitored industry trends to keep creative materials fresh and engaging.
• Developed high impact, creative trailers, music, videos, and promotional content for the artist campaigns from concept to completion.
• Develop strategic communication and marketing plans.

97 Sins / Digital Marketer, Videographer, Photographer

February 2023 - PRESENT, Vancouver, BC

• Elevated company reputation through consistent delivery of high-quality creative content.
• Monitored industry trends to keep creative materials fresh and engaging.
• Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities. 
• Developed high-impact, creative trailers, and promotional content for the company from concept to completion.
• Strategic communication and marketing plans.

Cactus Club Cafe / Lead Expo/ Shift Lead

June 2020 - May 2022, North Delta, BC

• Enhanced team productivity by delegating tasks, monitoring progress, and providing feeding feedback to ensure optimal performance.
• Streamlined project delivery by efficiently managing material, expediting processes and ensuring timely delivery of critical items.
• Provided expert guidance to junior/new staff members as a mentor, while sharing best practices and expediting processes, and procedures. 

The Primerose Restaurant / Hostess, Busser

January 2016 - May 2022, Ladner, BC

• Demonstrated strong multitasking skills by handling telephone inquiries, while attending to in-person guest needs seamlessly.
• Handled high-pressure situations, gracefully, managing multiple tasks, and simultaneously while maintaining a calm demeanor. 
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to go-orders by phone, answered customer questions, and informed accurate wait times.
• Enhance customer satisfaction by greeting and seating guests promptly upon arrival.

September 2023 - PRESENT, Vancouver, BC

• Established strong client relationships through exceptional customer, service, and communication skills. 
• Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
• Sterilized and sanitized tools and equipment to maintain hygiene and safety protocols.
• Ensuring to clean and sanitary workspace, adhering to industry, hygiene, standards, and practices.
• Used acrylics, gels and glitters to create custard custom nail art designs for clients.

Blanche Macdonald Centre / Global Esthetics and Medical Esthetics

September 2022 - September 2023, Vancouver, BC

Blanche Macdonald Centre / Pro Nails

September 2022 - September 2023, Vancouver, BC