Jaclyn Pope

Active Security Clearance: Reliability Status till 2032

• Impeccable organizational skills combined with superior attention to detail while staying flexible and resourceful.
• Ability to carry out projects independently and collaboratively within a team and independently.
• Design, create and produce high quality presentations, documentation, and website content.
• Proficient with the following programs/applications:

  Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Jira, Confluence, Git, HTML, CSS, Java, Axe, Wave, PAC, HeadingsMap, InDesign, Adobe Pro

• Able to manage and prioritize multiple projects simultaneously while maintaining composure and accuracy.
• Works extremely well in demanding, high volume, fast paced environments.
• Exercise discretion and maintain confidentiality on all personnel and client matters.
• Excellent interpersonal, communication (verbal and written) and leadership skills.

  Testing Proficiencies

  Conducting manual accessibility testing across a variety of devices and software.

  Proficient in testing on Desktop/Laptop, Mobile Native (Android and iOS), Mobile Web (Android and iOS), Bluetooth keyboard, Touch keyboard, Tablet (Android and iOS), and Switch devices

  Software Proficiencies

  Skilled in using accessibility software such as Jaws, NVDA, Fusion, and ZoomText

  Testing and Quality Assurance 

  Planning and executing tests

  Automating test processes

  Conducting scenario-based testing

  Reporting key metrics and benchmarks

  Accessibility Feature Proficiencies

  Proficient in utilizing iOS and Android accessibility features including VoiceOver, VoiceControl, TalkBack, Zoom, Inverted colour, High Contrast, Greyscale, and various others features

  Additional skills:

  Human Resources and Relations

  Consulting on HR matters

  Analyzing HR data

  Managing employee and vendor relations

  Engaging and relating with stakeholders

  Knowledge Management

  Managing and utilizing knowledge resources

  Created and maintained knowledge databases

  Adhering to design standards

  Problem Solving and Customer Service

  Applying analytical skills to solve problems

  Providing excellent customer service

  Project and Disability Management

  Managing infrastructure projects

  Overseeing disability management

  User Experience and Design

  Conducting Ux Research

  Performing usability testing

  Creating wireframes

  Designing for mobile platforms

Digital Accessibility Specialist, Canada Post – Digital Accessibility Team

Manager: David Fourney, October 2022 - December 2023

• Enhanced the organization’s accessibility practice by formulating policies and guidelines based on P.O.U.R principles.
• Took charge of managing the accessibility backlog and reporting.
• Conducted research and analysis in accessibility, including benchmarking studies.
• Provided project management and consultation with a focus on “shift left thinking.”
• Assessed and delivered accessible solutions to a diverse group including Stakeholders, Project Owners/Managers, DevOps, and Scrum teams.
• Utilized a range of tools for communication and collaboration, including MS Teams, Jira, Confluence, Word, Excel, PowerPoint, InDesign, Acrobat Pro, and Figma.

Accessibility Digital QA Tester, Fable Tech Lab

Manager: Lynette Frison, March 2021 - Present

• Offered interpretation and guidance to stakeholders on WCAG 2.1 standards, principles, and techniques, ensuring adherence to accessibility guidelines.
• Executed comprehensive investigations into issues surfaced during testing across a variety of digital platforms, utilizing a diverse range of assistive technologies and software.
• Crafted accessible design and code content to support stakeholders’ needs.

Course in Progress: (All courses are online and self-paced)

• Rick Hansen Foundation Accessibility Certification (RHFAC Training) (Complete April 2024)
• IAAP – CPACC – Certified Professional in Accessibility Core Competencies (Exam in Spring 2024)
• IAAP – Accessible Document Specialist course (Exam in Spring)
• Managers & Aspiring Leaders – Georgian College (Complete February 2024)
• Frontline Services: Upskill Tourism – Georgian College (Complete February 2024)

• Diversity, Inclusion, and Belonging (2024)
• Inclusive Mindset (2024)
• Fable level 1 & 2: Accessibility Champion certification badges (2023)
• Ux Design Certificate – Juno Tech college (2022)
• Frontend to Java certificate – Lighthouse Labs (2022)
• Web Development certificate – Juno Tech college (2021)
• Advanced Applied Web Development & Design – MACC (2020)