Jacqui Rosee Lamparero

Specialty coffee professional with 6+ years of progressive experience in high-volume café environments, espresso bar operations, and barista training. SCA-certified roaster with deep sensory and dialing expertise. Known for maintaining exacting brew consistency, leading calm and efficient bar workflows under service pressure, and mentoring barista teams to uphold quality standards.

Director of Operations / Lead Bar Trainer - Soul Coffee - Philippines

(2024-08)

• Oversaw daily café operations, ensuring efficient workflow, consistent beverage quality, and exceptional customer service during high-volume service periods.
• Trained, mentored, and supported barista team members on espresso preparation, beverage standards, customer service, and food safety procedures.
• Managed inventory levels, coordinated supply ordering, and monitored stock replenishment to maintain uninterrupted café operations.
• Maintained coffee equipment, ensured compliance with cleanliness and sanitation standards, and resolved operational issues to support a safe and organized work environment.

Marketing & Creative Director (Café Brand) - Soul Coffee - Philippines

(2020-04 - 2024-08)

• Delivered exceptional customer service by fostering a welcoming café environment, building strong customer relationships, and maintaining high hospitality standards.
• Coordinated in-store promotions, events, and team initiatives while collaborating with baristas and front-of-house staff to ensure seamless guest experiences.
• Supported daily café operations by monitoring customer flow, assisting during peak periods, and upholding service, quality, and cleanliness standards.

Sales Specialist – Espresso Equipment - Nephesh Coffee Gears - Philippines

(2021-10 - 2023-08)

• Built and maintained strong relationships with café clients by providing espresso equipment solutions, product recommendations, and ongoing support to enhance café operations and beverage quality.
• Delivered hands-on training and technical guidance on espresso machine operation, maintenance, and troubleshooting while ensuring exceptional customer service and support throughout the client experience.