Jada Richardson

I am a detail-oriented Pharmacy Assistant with 3 years of experience in pharmacy operations and extensive knowledge of Kroll Pharmacy Software, specializing in insurance billing, prescription processing, and claims adjudication. Experienced in working with Ontario Drug Benefit (ODB), private insurance plans, third party billing, and prescription claims, including resolving billing discrepancies and coverage issues to ensure accurate and timely processing. Highly organized and comfortable managing billing responsibilities independently in a fast paced environment while maintaining accuracy and attention to detail.

Strong understanding of pharmacy workflows, prescription maintenance, insurance requirements, and the importance of accurate documentation and follow up.

Pharmacy Assistant | Reimbursement specialist

(2022-03 - 2023-06)

• Utilized various software programs such as Accuro EMR, Excel spreadsheets
• Monitored expiration dates on all medications to ensure quality control standards are met
• Ensured proper storage conditions for drugs by monitoring temperature controls in refrigerators
• Unpacked, sorted, counted, and labeled incoming merchandise, including items requiring special handling or refrigeration
• Deals with insurance billings through private insurances and ODB, and has a firm knowledge on ODB/ Trillium deductibles
• Proficient in the use of kroll software
• Performed cashier duties such as accepting payments, issuing receipts, refunds and balancing daily transactions
• Performed inventory management tasks including stocking shelves, receiving shipments, restocking shelves, and ordering supplies when needed
• Proficient in the use of Kroll software to manage inventory, process orders, as well as AR charge accounts
• Operated cash register and accurately processed payments, returns, and exchanges
• Maintained cleanliness of work areas, including counters, tables and floors
• Handled customer complaints professionally while remaining calm under pressure along with communicating with co-workers to improve operations and reduce wait times

High School Diploma - G.L Roberts CVI