Jahnvi Bali

Dynamic store manager with a proven track record in budget management, KPI monitoring, and team development. Achieved consistent sales growth of 15–25% while fostering a culture of accountability and enhancing customer satisfaction.

STORE MANAGER - DANIER - Halifax, Nova Scotia

(2024-06)

• Led and developed a team of 15–30 retail associates and supervisors, fostering a high-performance, accountability-driven culture.
• Owned full P&L responsibility, consistently exceeding monthly and quarterly sales targets by 15%–25%.
• Set, tracked, and communicated daily, weekly, and monthly KPIs, driving measurable improvements in conversion rate, ATV, and UPT.
• Prepared and presented executive-level sales and KPI reports to district and regional leadership
• Coached leaders and associates through performance reviews, KPI scorecards, and action plans, increasing productivity by 20%
• Recruited, trained, and promoted top talent, achieving internal promotion rates of 10%+
• Directed sales strategy execution, resulting in double-digit revenue growth year over year
• Analyzed sales data and customer trends to make strategic, data-backed leadership decisions
• Reduced turnover by 15% through strong engagement, recognition, and leadership development
• Championed operational excellence, maintaining audit and compliance scores
• Led inventory, shrink, and loss-prevention initiatives, reducing shrink by 10%
• Acted as the primary liaison between store teams and senior leadership, driving alignment and execution

DEPARTMENT STORE MANAGER - ZARA - Halifax, Nova Scotia

(2023-12 - 2025-01)

• Directed daily store operations while enforcing company policies and operational standards, maintaining 95%+ compliance and audit scores
• Led workforce planning by developing data-driven staff schedules, optimizing labor coverage, and reducing overtime costs by 10–15%.
• Oversaw opening and closing procedures, balancing daily sales, reconciling cash, and completing accurate bank deposits with zero variances
• Analyzed daily, weekly, and monthly sales and KPI reports to identify trends, forecast demand, and adjust sales strategies, driving 15–25% sales growth
• Provided hands-on leadership, coaching, and mentorship to newly hired employees, accelerating onboarding and improving team productivity by 20%
• Trained staff on company programs, sales techniques, and performance expectations using KPI scorecards and performance reviews
• Acted as the lead escalation point for customer inquiries and complex issues, resolving concerns with a 95%+ customer satisfaction rate
• Led execution of visual merchandising strategies aligned with brand standards, increasing conversion rates and average transaction value
• Prepared and submitted sales, labor, and performance reports to senior management, supporting data-driven decision-making
• Fostered a culture of accountability, ownership, and results through daily huddles, performance tracking, and goal setting

DEPARTMENT MANAGER - H&M - Ottawa, Ontario

(2021-09 - 2023-10)

• Analyzed weekly operational, budgeting, and staffing reports to identify performance gaps and implement action plans, improving efficiency by 15–20%
• Monitored daily sales reports and KPI dashboards to track customer buying trends, enabling data-driven adjustments that increased sales conversion
• Partnered with Human Resources to recruit, interview, and onboard qualified candidates, supporting staffing for a 50+ employee department
• Led and managed a team of 50 employees, setting performance expectations, assigning priorities, and ensuring timely execution of daily operational tasks
• Reviewed and evaluated employee and customer feedback surveys, translating insights into service improvement initiatives that boosted customer satisfaction scores
• Coached and supported sales associates through hands-on leadership, floor supervision, and real-time feedback, improving productivity and engagement
• Served as the primary escalation point for customer complaints, resolving complex issues promptly and maintaining a 95%+ customer satisfaction rate
• Conducted performance check-ins and team meetings to reinforce KPIs, sales goals, and service standards
• Collaborated cross-functionally with leadership to align departmental goals with overall business targets and revenue objectives.

ASSISTANT MANAGER - THE BODY SHOP - Ottawa, Ontario

(2021-06 - 2021-09)

• Supported daily store operations and team performance, helping drive consistent achievement of sales and service KPIs
• Supervised scheduling and task assignments for employees, ensuring efficient coverage and on-time execution
• Managed and resolved customer service inquiries and escalations, maintaining 95%+ customer satisfaction scores
• Prepared and reviewed sales, inventory, and financial reports, identifying trends to support data-driven decisions.

Associate of Arts - Police Foundation - Algonquin College (2021-04)