STORE MANAGER - DANIER - Halifax, Nova Scotia
(2024-06)
- Led and developed a team of 15–30 retail associates and supervisors, fostering a high-performance, accountability-driven culture.
- Owned full P&L responsibility, consistently exceeding monthly and quarterly sales targets by 15%–25%.
- Set, tracked, and communicated daily, weekly, and monthly KPIs, driving measurable improvements in conversion rate, ATV, and UPT.
- Prepared and presented executive-level sales and KPI reports to district and regional leadership
- Coached leaders and associates through performance reviews, KPI scorecards, and action plans, increasing productivity by 20%
- Recruited, trained, and promoted top talent, achieving internal promotion rates of 10%+
- Directed sales strategy execution, resulting in double-digit revenue growth year over year
- Analyzed sales data and customer trends to make strategic, data-backed leadership decisions
- Reduced turnover by 15% through strong engagement, recognition, and leadership development
- Championed operational excellence, maintaining audit and compliance scores
- Led inventory, shrink, and loss-prevention initiatives, reducing shrink by 10%
- Acted as the primary liaison between store teams and senior leadership, driving alignment and execution
DEPARTMENT STORE MANAGER - ZARA - Halifax, Nova Scotia
(2023-12 - 2025-01)
- Directed daily store operations while enforcing company policies and operational standards, maintaining 95%+ compliance and audit scores
- Led workforce planning by developing data-driven staff schedules, optimizing labor coverage, and reducing overtime costs by 10–15%.
- Oversaw opening and closing procedures, balancing daily sales, reconciling cash, and completing accurate bank deposits with zero variances
- Analyzed daily, weekly, and monthly sales and KPI reports to identify trends, forecast demand, and adjust sales strategies, driving 15–25% sales growth
- Provided hands-on leadership, coaching, and mentorship to newly hired employees, accelerating onboarding and improving team productivity by 20%
- Trained staff on company programs, sales techniques, and performance expectations using KPI scorecards and performance reviews
- Acted as the lead escalation point for customer inquiries and complex issues, resolving concerns with a 95%+ customer satisfaction rate
- Led execution of visual merchandising strategies aligned with brand standards, increasing conversion rates and average transaction value
- Prepared and submitted sales, labor, and performance reports to senior management, supporting data-driven decision-making
- Fostered a culture of accountability, ownership, and results through daily huddles, performance tracking, and goal setting
DEPARTMENT MANAGER - H&M - Ottawa, Ontario
(2021-09 - 2023-10)
- Analyzed weekly operational, budgeting, and staffing reports to identify performance gaps and implement action plans, improving efficiency by 15–20%
- Monitored daily sales reports and KPI dashboards to track customer buying trends, enabling data-driven adjustments that increased sales conversion
- Partnered with Human Resources to recruit, interview, and onboard qualified candidates, supporting staffing for a 50+ employee department
- Led and managed a team of 50 employees, setting performance expectations, assigning priorities, and ensuring timely execution of daily operational tasks
- Reviewed and evaluated employee and customer feedback surveys, translating insights into service improvement initiatives that boosted customer satisfaction scores
- Coached and supported sales associates through hands-on leadership, floor supervision, and real-time feedback, improving productivity and engagement
- Served as the primary escalation point for customer complaints, resolving complex issues promptly and maintaining a 95%+ customer satisfaction rate
- Conducted performance check-ins and team meetings to reinforce KPIs, sales goals, and service standards
- Collaborated cross-functionally with leadership to align departmental goals with overall business targets and revenue objectives.
ASSISTANT MANAGER - THE BODY SHOP - Ottawa, Ontario
(2021-06 - 2021-09)
- Supported daily store operations and team performance, helping drive consistent achievement of sales and service KPIs
- Supervised scheduling and task assignments for employees, ensuring efficient coverage and on-time execution
- Managed and resolved customer service inquiries and escalations, maintaining 95%+ customer satisfaction scores
- Prepared and reviewed sales, inventory, and financial reports, identifying trends to support data-driven decisions.
