Jake Gatto

Reliable and adaptable individual with extensive experience in customer service and emergency response, seeking a General Labour role. Proven ability to work effectively in fast-paced, demanding environments, including manual labour and crowd management. Possesses strong teamwork, clear communication, and a commitment to reliability and punctuality, ensuring efficient operations in dusty and challenging conditions. Eager to contribute to recycling operations and support team objectives.

Customer Service Attendant - BC Ferries - Tsawwassen

(2022-01 - 2026-07)

• Delivered friendly and efficient service to customers within a high-volume transportation hub.
• Provided comprehensive travel information, directions, and guidance on terminal procedures.
• Facilitated safe and orderly passenger flow, with a strong focus on accessibility and individual needs.
• Managed customer concerns with composure and professionalism, collaborating with team members for effective issue resolution.
• Adhered strictly to established safety, security, and operational protocols during routine service and service disruptions.

Canada Line First Responder - ProTrans BC/TransLink - Vancouver

(2009-10 - 2019-03)

• Assisted passengers in a busy public transit system by offering directions, support, and calm, professional customer service.
• Responded effectively to medical emergencies and safety incidents, administering First Aid and liaising with emergency services.
• Maintained situational awareness, managed passenger crowds, and communicated clearly during service disruptions and high-pressure scenarios.
• Completed comprehensive training in train operations, troubleshooting, emergency response, and customer service.
• Collaborated effectively with colleagues and operated independently to ensure safe and efficient transit operations.

Production Team Member - Mitchell Press - Vancouver

(2006-08 - 2009-04)

• Contributed to meeting production targets and deadlines through safe and efficient teamwork.
• Addressed daily operational challenges, maintained consistent attendance, and fostered an organised work environment.

Head of Security - Roxy Cabaret - Vancouver, Canada

(1993-05 - 1997-11)

• Oversaw crowd management, coordinated staff deployment, and liaised with police and emergency medical services.

Customer service - Fairview Pub and Liquor Store - Vancouver, Canada

(1999-01 - 2008-03)

• Provided customer assistance, processed transactions including payments and returns, and maintained thorough knowledge of store policies.

High School Diploma - High-school - Sir Charles Tupper (1987-09 - 1991-06)