James Gilbert Bautista

Highly proactive manager with years of experience in team leadership in the restaurant industry. Background includes sales, management, and customer service in fast-paced settings.

Food Service Supervisor at Thanks A Latte Restaurant - Tim Hortons (2024-12 – 2026-04)

• Ensuring team members are aligned with the Restaurant's daily targets and goals by providing them an exceptional training often.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Stocks ordering.
• Promote a healthy and harmonious working environment within the Restaurant.

Dining Manager at Vikings Group of Companies (2022-12 – 2024-02)

• Provide exceptional and outstanding services to the guests.
• Prepare, organize, and forecast the stocks needed for ordering.
• Lead and train newly hired employees to achieve company's goals.

Customer Service Representative - Mortgage Account at Incenter Solutions, LLC (2020-07 – 2022-06)

• Gather needed documents from the lenders and firms and filing them into the system.
• Calling lenders and firms to ask for an update regarding with the status of the pending loans about mortgages.
• Collecting data from the borrowers before referring them to the specific lenders.
• Organizing, documenting, and properly inputting information to the system.

Service Quality Manager at Chowking Restaurant – KNC Group of Companies (2019-04 – 2020-04)

• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Carefully interviewed, selected, trained, and supervised staff.
• Attends weekly Manager Committee meeting to discuss weekly sales performance
• Established team priorities, maintained schedules and monitored performance.
• Staff Scheduling

Bachelor Degree in Hotel and Restaurant Management – Jose Rizal University (2014 – 2019)

High School Diploma – La Immaculada Concepcion School (2008 – 2013)

Elementary Diploma – San Joaquin Elementary School (2002 – 2008)