James N Uji
Claims Adjuster Intermediate
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About
Effective at operating within the Alberta Insurance regulations and claims process to interview claimants, compiling records and documenting findings in accordance with insurance best practices and polices. Excellent negotiation skills. Strong ability to think quickly, work in a team or individually, and act fast to ensure company goals are achieved efficiently.
Experience
Claims Adjuster Intermediate - CGIC - Edmonton
(2025-05)
- Handling intermediate to complex claims
- Mentoring and supporting CR1 Adjusters and new hires
- Work with internal teams (legal, medical, SIU, underwriting)
- Negotiate fair settlements with claimants or their legal counsel
- Apply knowledge of Alberta’s Minor Injury Regulation (MIR) and Diagnostic & Treatment Protocols.
- Prepare settlement recommendations and authorize payments.
Claims Representative II- Casualty - Intact Insurance - Edmonton AB
(2023-01 - 2025-05)
- Handling of both Direct Handle and Plaintiff Counsil files.
- Maintained a desk of over 165 Files of varying complexity
- Negotiated favourable settlements with claimants resulting in cost savings for the company.
- Minimized financial losses by identifying fraudulent claims by thorough analysis and investigation.
- Provided excellent customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
- Trained new Claims Representatives on company polices, procedures and software systems.
- Maintained compliance with industry regulations by strictly adhering to established procedures and guidelines in claims handling
- Analyzed and addressed escalated claims to resolve concerns quickly
- Gave a lot of feed back which greatly improved the claims hiring process.
Front End Assistant/Inbound Contact Centre Agent - Costco Wholesale - Nisku, AB
(2021-07 - 2022-12)
- Conducted periodic data analysis to determine stock order quantities and identify potential shortages.
- Resolved major customer inquiries and issues related to purchases and the use of Costco’s website
- Tracked, and rerouted client packages with 3rd party logistics vendors across Canada
- Ensured timely delivery of packages to customers with escalation
- Scheduled/ rescheduled delivery of goods using 3rd party service providers
- Maintained a customer resolution average of 95% without escalation to management
Internship - Maha-tek Consulting - Ottawa
(2020-06 - 2020-10)
- Created reports on inventory management
- Ordered new supplies based on the needs of the company
- Managed vendor engagement including establishing delivery structures, specific shipments, and paperwork
Route Service Sales Representative - CINTAS - Ottawa, ON
(2019-10 - 2020-07)
- Acquired a 25% increase in new business accounts in my specified territory
- Called on businesses weekly, in person, from major companies to small family-owned shops
- Conducted presentation meetings with potential clients, as needed
- Maintained perfect inventory management, arranging shipments, labeling, and documentation processes to ensure customer satisfaction.
- Warehouse experience loading and unloading
- Achieved a 95% client retention rate by providing exceptional customer service
Field Monitor - Solina Group - Abuja, Nigeria
(2018-05 - 2019-01)
- Trained, planned, and oversaw composition and deployment of zonal/state teams
- Developed and implemented state monitoring plans
- Identified survey teams, monitoring sites, and satellite laboratories
- Participated in daily debriefs with Zonal Supervisors as well as weekly brainstorming sessions
- Liaised with Zonal Supervisors to secure and/or confirm team logistics
- Occasionally supervised activities of field monitors in their respective zones
Aviation Sales/ Officer - Clean-Serve Integrated Energy Solutions - Abuja, Nigeria
(2014-05 - 2017-02)
- Maximized business potential by providing excellent customer service and after-sales service, ensuring 95% client retention
- Exceeded sales quota 80% of the time by expanding our business portfolio with existing clients
- Liaised with oil marketers and airlines to ensure smooth and timely delivery of products
- Pro-actively sought to solve customer concerns and inquiries
- Conducted on-site product quality assurance test demonstrations to show products’ compliance to set industry standards
Education
Supply Chain and Logistics Diploma (Honors) - Trios College, Business Technology Healthcare (2020-10 - 2021-10)
Bachelor of Technology - Civil Engineering - Federal University of Technology Minna (2010-10)
