Jamie Caine

Children and Family Services professional with progressive experience supporting children, youth, families and diverse communities through case management, client service, community outreach and advocacy. Everton holds an Honours Bachelor and Advanced Diploma in Child & Youth Care and a Graduate Certificate (Honours) in Human Resources Management from Humber Polytechnic. Experienced supporting approximately 300 students annually, coordinating 30+ workshops, managing a 45-client caseload and leading multidisciplinary teams while delivering trauma-informed, anti-oppressive and culturally responsive services to diverse youth and their families across the Greater Toronto Area.

Lead, Peer Wellness Educator- Student Wellness and Accessibility Centre

Humber Polytechnic 09- 2026 - Present

• Lead the development, implementation, and evaluation of campus-wide community wellness and engagement initiatives, responding to emerging community needs and strengthening belonging, participation, resilience, and equitable access to resources.
• Provide leadership, mentorship, and operational direction to Peer Wellness Educators, coordinating team priorities, delegating responsibilities, supporting professional development, and promoting consistent delivery across multiple campus environments.
• Build and maintain cross-functional partnerships with students, faculty, institutional departments, community organizations, and other stakeholders to coordinate initiatives, strengthen community networks, and improve access to programs and services.
• Conduct community outreach, consultation, and needs identification, incorporating participant feedback, engagement trends, and lived experiences into program planning, service improvements, and recommendations to departmental leadership.
• Design and facilitate community education, consultations, workshops, awareness campaigns, and large-scale initiatives using culturally responsive, anti-oppressive, trauma-informed, and accessibility-informed approaches to engage diverse communities

Lead, Program Assistant - Equity, Diversity, Inclusion and Belonging

Humber Polytechnic 06-2026 - Present

• Provide individualized coaching, advising and resource navigation to students, assessing academic, employment, financial, and personal barriers and connecting students with culturally appropriate institutional and community supports
• Build and maintain collaborative relationships with staff, community organizations, and external partners to strengthen referral pathways, coordinate student opportunities, and support positive educational and career outcomes
• Support students in developing professional readiness, self-advocacy, goal-setting, communication, and problem-solving skills, using strengths-based, culturally responsive, and accessibility-informed approaches
• Coordinate and facilitate workshops, presentations, orientations, and student-development programming for diverse student populations while adapting content and delivery to identified learning and accessibility needs
• Maintain accurate student/program documentation, participation data, follow-up records, and outcome information, identifying emerging student needs and contributing recommendations to improve programs and service delivery

Board Member, Secretary

Hemophilia Ontario (2025-01 – Present)

• Provide strategic governance and leadership for a provincial health organization serving children, youth, adults, and families living with inherited bleeding disorders
• Contribute to organizational planning, policy development, accessibility initiatives, quality improvement, and advocacy that promote equitable access to health and community services
• Collaborate with multidisciplinary stakeholders while exercising sound judgment, accountability, confidentiality, and evidence-informed decision-making

Program Assistant – BSSE at Humber Polytechnic (2019-08 – 2026-05)

• Support 300 students annually through intake, referrals, advocacy and service coordination
• Coordinate 30+ workshops promoting wellness and student success
• Maintain confidential documentation and collaborate with faculty and community partners
• Maintain accurate electronic documentation, confidential case records, referral tracking, and program data while ensuring compliance with institutional policies and privacy requirements
• Partner with multidisciplinary campus teams and community agencies to develop integrated support plans that improve student success, engagement, and equitable access to services
• Serve as a primary point of contact for students seeking academic, financial, accessibility, wellness, and community-based supports, providing responsive, client-centred service within a robust educational environment
• Conduct individualized needs assessments to identify barriers affecting student success and coordinate timely referrals to internal departments and external community agencies
• Coordinate approximately 30 workshops, outreach initiatives, and community engagement events annually, promoting mental wellness, educational success, financial literacy, and community resource awareness
• Maintain accurate electronic documentation, service records, referral notes, and program data while adhering to institutional privacy standards and documentation requirements
• Collaborate with Counselling Services, Accessibility Services, Financial Aid, Indigenous Education, Student Success, faculty members, and community partners to coordinate integrated support plans that improve student outcomes
• Apply trauma-informed, culturally responsive, and anti-oppressive approaches when supporting students experiencing financial hardship, mental health concerns, discrimination, accessibility barriers, and complex life circumstances

Senior Peer Mentor

Humber Polytechnic (2025-08 – 2026-04)

• Lead 10 Peer Mentors supporting 100 first-year students
• Conducted needs assessments, referrals and coaching while maintaining accurate records
• Plan and facilitated student life orientation activities, including recruitment, and retention

Mental Health Programs Coordinator

Rexdale Community Health Centre (2022-07 – 2025-02)

• Managed a 45-client caseload and supported 3 Mental Health Therapists and 3 Case Managers
• Supported 3 Mental Health Therapists and 3 Case Managers
• Coordinated assessments, referrals, crisis intervention and documentation
• Completed assessments, service planning, crisis intervention, referrals and documentation

Community Ambassador

Wellfort Community Health Centre (2022-03 – 2022-09)

• Facilitated 35 workshops to a range of diverse audiences, including youth, newcomers, and families
• Connected families with health and community resources through outreach and partnerships
• Developed and strengthened partnerships with schools, community organizations, healthcare providers, and grassroots networks to expand access to culturally responsive health promotion and community support services
• Designed and facilitated 35 community education initiatives that increased awareness of preventative health, mental wellness, chronic disease prevention, and available community resources for diverse and equity-deserving populations
• Assessed community needs, coordinated referrals, and connected children, youth, and families with appropriate health, social, financial, and wraparound services to reduce barriers and improve overall well-being
• Collaborated with interdisciplinary professionals to plan, implement, and evaluate outreach initiatives while maintaining accurate documentation, program data, and community impact reports
• Advanced health equity through community engagement, advocacy, culturally responsive communication, and relationship-building that empowered individuals and strengthened community capacity
• Led partnerships, policy implementation, reporting and program evaluation for the Health Promotions department

Vice Chair

Ontario Trillium Foundation, Grant Review Committee (2020-01 – 2022-12)

• Responsible for 13.2 million dollars of grants for racialized youth focused grassroot organizations
• Evaluated community funding applications using standardized assessment frameworks to determine organizational readiness, community impact, financial accountability, and alignment with provincial priorities
• Applied analytical thinking, procedural fairness, and collaborative decision-making while reviewing programs supporting children, youth, families, and diverse communities across Ontario

Graduate Certificate (Honours) in Human Resources Management – Humber Polytechnic (2026)

Honours Bachelor in Child & Youth Care – Humber Polytechnic (2022)

Advanced Diploma in Child and Youth Care – Humber Polytechnic (2020)