Janki Intwala

Dental revenue-cycle and healthcare operations specialist with 5+ years of experience across insurance verification, claims processing, payment posting, A/R follow-up, and credentialing support. Skilled in Denticon, Open Dental, Dentrix, and Eaglesoft, with strong working knowledge of CDT coding, EOB/ERA auditing, payer portals, and HIPAA compliance. Proven track record independently managing high-volume digital workflows and resolving discrepancies with PPO and commercial insurance representatives to accelerate reimbursement and reduce denials.

Operations Lead at Aspen Dental (2026-01 – 2026-08)

• Managed end-to-end insurance verification, benefit breakdowns, and electronic claim submissions for 50+ patient accounts daily using Denticon.
• Directed EOB/ERA payment posting, electronic claim filing, A/R follow-up, and ledger reconciliation across the full revenue cycle.
• Investigated claim rejections and coverage discrepancies with PPO and commercial payer representatives, resolving denials to support timely reimbursement.
• Maintained provider credentialing files and HIPAA-compliant administrative records across electronic systems and payer portals.
• Generated daily and monthly financial reports and audited patient accounts to ensure billing accuracy.

Treatment & Administrative Coordinator at Next Care Dental (2023-03 – 2023-12)

• Verified benefits across 10+ private and commercial dental plans daily, calculating deductibles, copays, annual maximums, and coverage limitations.
• Coded, audited, and processed 50+ electronic claims and prior authorizations weekly, reducing preventable rejections.
• Posted insurance and patient payments, reconciled daily ledgers, and maintained audit-ready financial documentation.
• Managed administrative documentation, chart maintenance, and provider-payer communication channels.

Front Desk & Billing Coordinator (Part-Time / Concurrent) at Loveet Dental (2021-08 – 2024-01)

• Conducted insurance eligibility verifications for 50+ weekly appointments and updated electronic health records.
• Reconciled daily collections and deposit reports, resolving ledger discrepancies and posting payments accurately.
• Managed digital patient records, appointment scheduling, patient intake, and multi-line communication portals in Denticon.

Certificate in Healthcare Management – Yale School of Management (2024)

Bachelor of Science in Biology (2017)