Receptionist / Optometrist Assistant - STRAWBERRY HILL EYE CLINIC
(2023-06)
- Greeted patients warmly, managed check-ins, and provided assistance with registration and forms.
- Answered and directed over 40 calls daily, ensuring prompt responses to patient inquiries and scheduling needs.
- Scheduled, rescheduled, and coordinated patient appointments, including follow-ups and recalls.
- Verified insurance coverage, processed claims, and addressed billing questions to ensure smooth transactions.
- Linked patient reports, send referrals, make specialist appointments, update medical list, and diagnostic results to their files for streamlined review by healthcare providers.
- Processed payments, tracked financial records, and reconciled accounts at the end of each day.
- Writing down the medical history of patients, performing Optomap scan, Oct scan and pre testing.
Receptionist - SMILE CARE CLINIC
(2022-08 - 2023-02)
- Greeted patients and managed check-in and check-out processes efficiently.
- Scheduled appointments and maintained a detailed calendar for multiple dental practitioners.
- Verified insurance information, submitted claims, and addressed payment-related questions.
- Prepared treatment rooms, ensuring all equipment was sterilized and ready for procedures.
- Assisted in updating patient records and dental charts for accuracy and completeness.
- Supported patient care by explaining treatment plans and payment options.
Customer Service Associate - CURRY EXPRESS
(2021-08 - 2023-05)
- Delivered exceptional customer service to over 100 customers daily in a high-pressure environment.
- Handled cash, credit card, and mobile payments with 100% transaction accuracy.
- Maintained cleanliness and organization of the dining area, ensuring compliance with health and safety standards.
- Resolved customer complaints professionally, ensuring customer satisfaction and retention.
- Collaborated with team members to meet sales goals and improve service efficiency.
- Assisted in training new employees on food preparation, cash handling, and customer service protocols.
