EXECUTIVE RECEPTIONIST - RRM Law Firm
(2022-08 - 2025-05)
- Prepared and executed various legal documents including Power of Attorneys, Affidavits, Invitation Letters, and Submission Letters.
- Composed and edited blogs for the company website, maintaining a professional tone and promoting brand messaging.
- Efficiently received and managed incoming calls, ensuring a professional, courteous, and helpful communication experience.
- Organized and scheduled appointments, coordinating with internal teams and clients for seamless engagement.
- Processed payments, managed office expenses, and maintained accurate records of financial transactions.
- Occasionally assembled and organized documentation for immigration file processing, ensuring compliance with relevant requirements.
SECURITY OFFICER - Commissionaires Security Agency - Canadian Boarder
(2019-06 - 2022-05)
- Conducted identity verification, vehicle inspections, and screening of individuals and goods entering or exiting the area.
- Monitored border perimeters and surveillance systems to detect unauthorized activity or breaches.
- Responded to security threats, illegal crossings, or suspicious activity and reported incidents to supervising authorities.
- Communicated effectively and professionally with travelers, providing information and ensuring compliance with border procedures.
- Performed regular patrols of restricted areas, checkpoints, and entry points to ensure security integrity.
- Worked closely with customs, immigration, and law enforcement officers to maintain security and operational efficiency.
- Completed incident logs, inspection reports, and daily activity summaries accurately and on time.
SECURITY OFFICER - Commissionaires Security Agency - Kodak Site
(2016-12 - 2019-06)
- Monitored and controlled entry and exit of personnel, visitors, and vehicles to ensure authorized access only.
- Conducted regular foot and vehicle patrols of the premises to maintain safety and security of the property.
- Prepared detailed reports on daily activities, observations, and any security incidents or breaches.
- Operated and monitored CCTV systems and alarm panels to detect and respond to suspicious activity.
- Responded promptly to alarms, emergencies, and safety incidents following established protocols.
- Ensured adherence to site safety regulations and reported potential hazards or unsafe conditions.
- Provided guidance and assistance to employees and visitors in a professional and courteous manner.
- Collaborated with local authorities when required to manage incidents or investigations.
CUSTOMER SERVICE REPRESENTATIVE - World Vision Canada
(2006-10 - 2015-04)
- Provided exceptional customer service to donors, sponsors, and general inquiries via phone, email, and live chat, addressing concerns, and providing relevant information.
- Managed donor accounts, processed donations, and assisted with the setup of sponsorships, ensuring a personalized and meaningful experience.
- Addressed and resolved customer inquiries, complaints, and issues in a timely, empathetic, and professional manner, ensuring a positive experience.
- Maintained accurate and up-to-date donor and account information in the database, ensuring seamless record keeping and compliance with internal policies.
- Collaborated with internal teams, including fundraising and outreach, to provide up-to-date information and support campaigns or events.
- Maintained comprehensive knowledge of World Vision's programs, products, and services to effectively guide customers and donors in their interactions.
- Gathered customer feedback on programs and services to improve service quality and report insights to relevant departments.
- Processed donation receipts, tax documentation, and handled administrative duties related to donor requests and engagement.
CUSTOMER SERVICE REPRESENTATIVE - Rogers Communication
(2002-05 - 2006-09)
- Provided professional and efficient customer support for Rogers Communications clients via phone, email, and live chat, addressing inquiries, issues, and requests.
- Maintained an in-depth understanding of the company's products and services to effectively assist customers with technical issues, service questions, and troubleshooting.
- Effectively resolved customer complaints, service disruptions, and technical issues in a timely manner, ensuring customer satisfaction.
- Assisted customers with billing inquiries, payment processing, account updates, and troubleshooting issues related to service plans or account status.
- Processed new service orders, upgrades, and service changes, ensuring accurate input and delivery of services as requested by the customer.
- Outbound Calls: conducted outbound calls for follow-up surveys, service updates, or promotional campaigns, ensuring clear communication and accurate information.
- Accurately documented customer interactions, troubleshooting steps, and outcomes in the customer service database for record-keeping and future reference.
- Identified and escalated unresolved or complex issues to senior staff or technical teams while providing customers with timely updates.
- Worked closely with fellow team members and other departments to ensure cohesive customer service and the swift resolution of issues.
