Jay-mi Reusser

Self-motivated and enthusiastic professional with strong customer service experience. Known for a strong work ethic, fast learning ability, and consistently exceeding expectations.

CLEANER at PJ Cleaning Services (2023-06 – 2026-05)

• Cleaned and sanitized surfaces, furniture, office desks, and designated areas
• Vacuumed floors and carpets thoroughly to remove dust and debris
• Collected and disposed of trash to maintain a clean and organized environment
• Replenished supplies and ensured cleaning materials were properly stocked
• Followed safety, hygiene, and cleaning standards to maintain a healthy workspace

ROOM ATTENDANT at The Westin Edmonton (2024-07 – 2025-01)

• Delivered exceptional guest experiences by maintaining cleanliness and presentation of guest rooms and public areas
• Performed a full range of housekeeping duties, including room cleaning, bed making, and restocking supplies
• Responded promptly to guest requests to ensure comfort and satisfaction
• Maintained overall hotel appearance to meet brand and quality standards
• Worked independently and proactively to identify and complete tasks as needed
• Supported a positive and memorable guest experience through attention to detail and efficiency

ADMINISTRATIVE STAFF at Pilipinas Shell Petroleum Corporation (2020-01 – 2020-12)

• Encoded and printed receipts accurately and on time to support driver operations
• Maintained records, updated filing systems, and monitored inventory levels
• Used Microsoft Excel to create and update spreadsheets for organized data tracking and reporting
• Answered and directed phone calls while providing clear and professional communication
• Assisted with data entry and basic administrative tasks to support daily operations
• Ensured accuracy and confidentiality of documents and company records

RECEPTIONIST at Charm Medical Skin & Body Clinic (2019-02 – 2019-12)

• Managed appointment scheduling, confirmed bookings, and ensured accurate treatment availability
• Greeted and assisted patients and visitors in person and over the phone with professionalism and care
• Maintained and updated patient records, ensuring accuracy, confidentiality, and efficient retrieval
• Delivered exceptional customer service by creating a welcoming and supportive environment for patients

Medical Office Assistant and Unit Clerk – Prairie Western College (2023-08 – 2024)

Bachelor of Science in Travel and Tours Management – Lorma Colleges (2015-08 – 2019)