Jay Northcott

Jay Northcott is a dynamic and engaging presence, holding a BFA in Theatre. With over a decade of experience in the hospitality industry, Jay developed expertise in all areas of FOH operations including serving, bartending, barista and management. Exceptional customer service, wine/beer/spirit/coffee knowledge and POS software/operations, all honed in fast-paced, upscale dining environments.

Bartender at Craft (2024-01 – Present)

High-energy bartending role in upscale dining environment

• Delivered exceptional and efficient service in a high-energy environment, managing high-volume orders with accuracy and speed
• Crafted signature cocktails and maintained extensive knowledge of spirits and wines to enhance guest experience

Lead Server at FarmHouse Tavern (2019-01 – 2023-12)

Led server operations and guest education at farm-to-table restaurant

• Maintained an extensive knowledge of local farms, producers, and suppliers to authentically communicate the restaurant's mission to patrons
• Educated guests on seasonal menu offerings, including farm-fresh ingredients and wine pairings, resulting in increased customer satisfaction and sales

Daytime Manager | Barista at The Penny Coffee House (2019-01 – 2023-12)

Managed daytime operations and specialized in espresso preparation

• Balancing all tills and tips, and schedule building
• Comprehensive knowledge and use of La Marzocco machines. Espresso extraction, grinder calibration, shot timing, milk steaming, Latte art and machine maintenance

Server/Trainer at Cibo Calgary (2016-01 – 2019-12)

Served guests and trained new staff in upscale dining environment

• Developing my time management skills while serving large parties seamlessly
• Acquiring a vast knowledge of food and beverage with a focus on wine

Manager at Alforno, Bakery & Café (2016-01 – 2016-12)

Managed daily operations and team coordination

• Collaborated with the kitchen team to manage reservations, optimize table turnover, and ensure smooth service flow during peak hours
• Led and supervised a team of servers, hosts, and bartenders to ensure seamless daily operations and exceptional guest experiences

Server/Daily Cash Administer at Earls (2013-01 – 2015-12)

Fast-paced service and financial management role

• Fast paced work environment that has furthered my abilities to multi-task, create workplace unity and learn how to build and maintain guest relationships
• Balancing all accounts, and cash boxes for each department

Bachelor's Degree in BFA - Performance – University of Lethbridge (2011-01 – 2015-12)