Jay Quing

I'm a very hardworking and passionate person about technology, particularly in computers and smartphones. I also like working around innovation and improvement of systems within the organizations.

Production Laborer at Lustre Products Ltd. (2025-01 – Present)

• Demonstrate strong attention to details, reliability and time management
• Operate manufacturing equipment while following safety and quality standards
• Perform measurements and inspections to ensure product accuracy and quality
• Collaborate with team members to meet daily production targets
• Identify and report equipment or process issues to minimize downtime

Lead Hand at eCycle Solutions Inc. (2022-11 – 2023-02)

• Supervised daily operations and coordinated workflow to meet targets
• Ensure proper segregation and disposal of electronic components, batteries and toner cartridges
• Trained supported new employees on operational procedures and safety requirements

General Laborer at eCycle Solutions Inc. (2021-07 – 2022-11)

• Sorted, process, and dismantled electronic devices for recycling and recovery
• Segregate electronic components, batteries, and toner cartridges according to environmental and safety standards
• Maintained a clean, organized, and safe work environment

Desktop Support Technician (Practicum Student) at School District 33 (2023-09 – 2023-09)

• Responded to end-user support requests and troubleshooting incidents
• Installed and configured computer hardware and software
• Diagnosed and Resolved hardware, software, and network connectivity issues
• Assisted with deployment and Setup of IT equipment for classrooms and meetings
• Documented support requests and resolutions

IT Support Specialist at Department of Budget and Management – Central Office (2017-03 – 2020-12)

• Provide Level 1 and Level 2 technical support for desktop, laptop, printer and network related issues
• Installed, configured, and maintained Windows workstations and Microsoft 365 applications
• Diagnosed and resolved hardware, software, and network problems for end-user
• Conducted User Acceptance testing (UAT) and documented test results
• Managed VPN Connectivity, malware protection, software updates and user accounts

Information Systems Researcher (IT Planner and Analyst) at Department of Budget and Management – Central Office (2013-09 – 2017-02)

• Provided IT technical support such as analysis, configuration, troubleshooting and evaluation of existing computer and network systems to requesting end-users
• Performed in-depth research, analysis, and planning of information communication and technology systems needed by the department
• Provided formulation of information systems strategic plan for assessment, development, and enhancement of existing and future IT-related infrastructure, projects and services
• Involved in software testing and evaluation in User Acceptance Tests

Technical Assistant at Asian Development Bank (2013-01 – 2013-04)

• Performed IT-related technical and administrative tasks in the office
• Performed preparation and enhancement of implementation readiness of the specific project, developed capacity and provided policy advice

Diploma with Honours in Information Systems Support Specialist – Vancouver Career College (2023)

Bachelor of Science in Computer Science – AMA Computer College (2003 – 2007)