Jc De Jesus

Accomplished and results-driven Senior Hospitality Leader with extensive expertise in luxury property management, five-star service standardization, and cross-functional operations. Proven track record of directing high-end residential and hospitality amenities, spearheading corporate training architectures, and driving property-wide service excellence. Backed by elite pre-opening and operational experience across world-class Forbes 5-Star properties, including Solaire Resort and Altira Macau.

Adept at implementing rigorous standard operating procedures (SOPs), aligning operational workflows, and maximizing stakeholder satisfaction.

Head Concierge & Amenities Manager - Trump Tower Philippines - Century City

(2025)

• Manage the Concierge and Amenities Department
• Lead the Duty Mangers for the day to day operations

Sr. Trainer & Development Consultant - Century Property Management Inc.

(2025)

Accomplished Senior Trainer with a record of driving service excellence across 50+ diverse properties. Expert in mentoring Operations and Property Managers to ensure brand consistency and operational fluidity. As a Core Group Officer for the Customer Service Committee, I design and implement enterprise-level standards that elevate the customer journey.

Operations Manager - JCDJ - FOOD WEB

(2024 - 2025)

• Manage the overall aspects of the business from Financiall, Sales & Marketing strategy, Inventory, Operations, Training and evaluation of staff.

Front Office - Concierge & Transportation Supervisor - SOLAIRE RESORT - 5 Star Hotel by Forbes

(2013 - 2023)

• Spearheaded pre-opening front-of-house operations for a Forbes 5-Star integrated resort, establishing elite luxury service standards.
• Supervised a comprehensive frontline team comprising Concierge, Bell Service, Airport Representatives, Doormen, Cloakroom, and Lobby Ambassadors.
• Managed all luxury transportation bookings, fleet coordination, and VIP transfer logistics to ensure seamless guest mobility.

Bell Captain - Bell Service - SOLAIRE RESORT - 5 Star Hotel by Forbes

(2013 - 2014)

• Directed daily bell desk operations and supervised luggage handling, guest arrivals, departures, and lobby traffic for a premier Forbes 5-Star property.

Lobby Receptionist - ALTIRA MACAU - 5 Star Hotel by Forbes

(2007 - 2012)

• Greets and ensures that all guests are attended to in a friendly and helpful manner at all times and attempts to use the guests' name at every opportunity.
• Does everything possible to ensure that all guests depart the Hotel with a positive impression of the Hotel services.

Senior Bell Attendant - OAKWOOD PREMIERE

(2005 - 2006)

• Assist guest with their luggage upon arrival or departure
• Does all the errands and deliveries for guest and the department as needed

Intern - OAKWOOD PREMIERE

(2005 - 2005)

Departments - HR, F&B, Front Office & Engineering Department

BS - Hotel & Restaurant Mgt. - Lyceum University - Manila

Immaculate Conception Academy