Khalid Mohiuddin

Hotelier

Talent

Toronto, OntarioMember since February 27, 2023

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About

To Dear Recruiting Manager

I am writing to express my interest in the opportunity to join your team and contribute my skills and experience in hospitality management to the success of your organization. As a seasoned professional with a proven track record in driving business growth and improving processes in various departments, I am confident, I have the skills and experience necessary to excel in this role.

As a seasoned hospitality professional, I have developed strong leadership and business strategy skills. In my previous roles, I was responsible for managing the operations of various departments of operation and successfully implemented strategies that increased customer satisfaction and financial performance. I am confident that my skills and experience make me a strong candidate for this position.

In addition to my managerial experience, I am a certified hotel manager and qualified trainer. This versatility, coupled with my financial acumen and ability to work with multicultural teams, allows me to take a macro perspective of business scenarios and develop solutions that address overall business needs. I am committed to excellence and am confident that my skills and experience make me an asset to your team.

Thank you for considering my application. I am excited about the opportunity to join your organization and look forward to discussing my qualifications further.

Sincerely,

Khalid Mohiuddin

Experience

Seasoned hospitality professional with a successful track record and proven achievements in the field of Revenue Management/ Guest Experience Development / Rooms Division / Hotel Operation/ Talent Management / Sales & Marketing planning in some of the leading five-star international hotel chains, with a clear vision and understanding of the business needs/goals/objectives/profit enhancement and Managing Assets. A people-oriented individual with a team spirit and an innovative Manager determined to deliver the goals and expectations in this changing hospitality business environment. Pre & Post opening / Re-Branding experiences are always ready to take on new professional challenges.

Work Experience

General Manager – Quality inn, Owen Sound, Ontario, 06/2019 – Current

Responsibilities

Responsible for the overall management and strategic direction of the hotel. Overseeing the operations functions of the hotel, including but not limited to Finance / Food and Beverage / Rooms /Sales /Engineering / Safety /Brand Standards.
Establish operation strategy for improving sales; lead and support all departments in achieving their monthly financial and operational targets.
Prepare Strategy for Marketing & Sales Plan & Achieve hotel's annual Operating Budget Expectations and Manage Capex Budget.
Key focus on Revenue Management & Yielding and Managing OTA & Corporate Business Relationships.
Act as spokesperson for the hotel and an ambassador for the Brand and actively involved in various industry and community initiatives.
Report to Regional Operation Director.

Core Competencies

Customer Service Skills
Self-Directed
Conflict Resolution
Cost Consciousness
Computers and Systems Literacy
Planning and Organization
Communication Skills/English Proficiency
Dependability
Revenue Management

General Manager Comfort Inn Ottawa West June 2014 to November 2018

Reporting to the RegionalDirector Operation, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly, and engaging service
Responsible for the overall management and strategic direction of the hotel
Oversee the operations functions of the hotel, including but not limited to the Food and Beverage/ Rooms Division and Sales & Marketing
Lead and support all departments in the achievement of their financial and operational targets through the establishment of a positive culture, clear expectations, and policy and procedural implementation.
Direct the preparation, presentation, and subsequent achievement of the hotel's annual Operating
Budget, Marketing & Sales Plan and CapitalBudget
Actively involved in various industry and community initiatives
Act as spokesperson for the hotel and an ambassador for the Brand
Ensure that monthly financial outlooks for all departments are on time, on target, and accurate
Ensure full compliance with hotel operating controls.
Actively involved in the recruitment process of senior leadership positions within the hotel
Follow department policies, procedures, and service standards.
Follow all safety policies.

Director Hotel Operations

MATRIX HOSPITALITY MANAGEMENT INC

September 2010 to May 2014

Functions as the primary strategic business leader of the properties with responsibilities for all aspects of the operation, including guests' and associates’ satisfaction, human resources, financial performance, sales, e-commerce, and revenue generation, and delivering a return on investment to both the property and owners. Ensures the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, and increasing profit and market share. Hold property leadership team accountable for strategy execution and guides their individual professional development.

When appropriate, the Position ensures property sales engines are leveraged and initiate independent and proactive sales initiatives to generate demand. Ensures the objectives and goals of the property and its owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.

The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the property in all leadership actions:

Revenue Management / Guest Expériences / Client Management
Associates and Labor Relations / Risk Management
Business Strategy Development / Business StrategyExecution
Sales& E-Commerce / Business Information Analysis
BrandPolicy / Procedures and Standards Compliance
TalentManagement and Organizational Capability Projects Worked with:

Red Sea Hotel & Resort / Arabian CourtyardHotel & Spa / Metro Central Hotel & Suites / Auris CentralHotel & Apartments/ Oberoi Hotel & Tower / Boutique7Hotel & Suites / Movenpick, Radisson Blu and IHG group in UAE Standard Compliance audit.

Director Operations Excellence

Quality & Brand Management July 2009 to August 2010

Sheraton Dubai Creek Hotel& Towers, Dubai UAE.

Leading the hotel team to achieve the overhaul target in revenue, guest experience, associate’s satisfaction indicators, brand standards compliance goals, and Hotel profitability target. Establishing the business plan and overseeing the enter property management system is a timely update. The role that reports directly to the regional office included purchasing all FF&Eand SOE, recruitment of associate & management team, implementing policies and procedures, departmental manual including the Risk Management and Purchasing and launch of Property Management System (Sun back office, Opera & Sale & Catering& Material Management System)