Jenefer Juric

Dynamic and results-driven management professional with over 15 years of progressive leadership experience. Proven ability to drive strategic initiatives, foster cross-functional alignment, and elevate customer service excellence. Adept at building high-performing teams, optimizing operational efficiency, and delivering sustainable business growth through data-driven decision-making and customer-centric strategies.

Senior Manager – Operations & Customer Experience - OLD NAVY

(2020-08)

• Mentored and led a team of 10 customer support agents in a high-volume contact center, focusing on quality assurance and performance coaching.
• Collaborate with regional managers and district leads to execute corporate initiatives and seasonal campaigns while ensuring alignment with local store needs.
• Oversee daily store operations including scheduling, inventory audits, loss prevention, and visual merchandising in compliance with brand standards.
• Conduct weekly team huddles and 1-on-1 coaching to improve employee performance, motivation, and engagement.
• Built collaborative relationships across sales, IT, and fulfillment to resolve complex customer issues quickly and prevent recurrence.

Assistant Store Manager – Sales & Service - Gap Inc

(2015-06 - 2019-02)

• Supported the Store Manager in all aspects of sales, service, and operations, managing a team of 15 floor associates.
• Championed a customer-first culture that boosted loyalty program sign-ups by 30% YoY.
• Designed and executed floor layouts to promote high-margin items, increasing product visibility and contributing to a 10% lift in sales of targeted SKUs.
• Trained new hires and cross-trained staff across departments, improving labor flexibility and coverage efficiency during peak hours.
• Handled escalated customer issues with professionalism, resulting in a 90%+ resolution rate and improved online store reviews.

Diploma - Business Marketing and Administration - Seneca College (2008 - 2010-06)

General Arts - Fanshawe College (2001 - 2003)