Jenelle Ahsan
Household Loyalty Representative
Talent
535 Margaret Street Unit 27, Cambridge, ON, N3H 0A5Member since October 21, 2026
Customer service experienceClient relationship buildingInnovative problem-solvingGreat at meeting deadlinesUpselling and cross selling strategiesExcellent communication skillsGreat customer retention strategiesNegotiation skills
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Customer service experienceClient relationship buildingInnovative problem-solvingGreat at meeting deadlinesUpselling and cross selling strategies
About
Developed and maintained customer loyalty programs to enhance retention rates. Provided exceptional support to customers by resolving inquiries efficiently. Recommended new products and services based on customers needs
Experience
Household Loyalty Representative - NQX(Bell) - Waterloo
(2010-10 - 2026-10)
- Developed and maintained customer loyalty programs to enhance retention rates.
- Provided exceptional support to customers by resolving inquiries efficiently.
- Recommended new products and services based on customers needs
- Conducted hands-on training for new team members covering loyalty program policies and procedures, and compliance expectations as well as product knowledge and effective communication techniques.
- Consistently met or exceeded performance metrics related to customer satisfaction, call handling time, and billing resolution rates.
- Served as a reliable resource for colleagues seeking assistance in handling complex customer inquiries and concerns.
- Bolstered customer retention by creating and offering unique discount options.
- Followed through on all interdepartmental critical escalations to increase customer retention rates.
- Developed highly empathetic customer relationships and built customer rapport for exceeding service standard goals.
Education
Social Development Studies - University of Waterloo, Waterloo, ON (2006-09 - 2010-02)
Ontario Secondary School Diploma - Resurrection Catholic Secondary School, Kitchener, ON (1999-09 - 2005-02)
Skills
Household Loyalty Representative
