Customer Service Representative (Loyalty Team) - Rogers Communications - Kitchener, ON, Canada
(2017-10)
- Connecting and building rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
- Training new hires on the products, services and tools
- Delivering reliable solutions to our customers
- Completing accurate transactions in a timely manner
- Incorporating feedback on a regular basis, to improve your personal and professional development
- Be at ease working in a structured and goal-oriented environment
- Embracing change in a fast-paced, performance driven team environment
Customer Service Representative - Arvato Digital Services Inc. - Kitchener, ON, Canada
(2017-07 - 2017-08)
- Providing high Customer interaction in direct marketing and sales
- Presenting to the public a strong working expertise in all Client Supported Products
- Ensuring innovation and quality in all Customer interactions
- Capturing all required data elements in internal Online Store and other systems of record
- Maintaining a general awareness of client's strengths in the industry
- Assisting Customers by answering queries relating to their order status, changes and delivery time frames
Customer Service Representative (Retention Team) - Hinduja Global Services (HGS) - Dartmouth, NS, Canada
(2015-11 - 2017-06)
- Providing stellar customer service as you handle incoming inquiries in our contact centre
- Analyzing their needs and offering first call resolution
- Solving problems both imaginatively and resourcefully
- Sales and marketing
- Providing the customers with products and cost-effective services
- Managing multiple tools to find customer answers quickly
- Value based conversations to give better services to the customers
- Dealing with customers professionally in a fast and ever-changing environment
Financial Manager - Kanai Builders Pvt. Ltd - India
(2014-01 - 2015-02)
- Documented all customer interactions and updated communication on Contact manager.
- Updated customer facing system with notes facilitating quality customer communication.
- Answered customer's inquiries via telephone and email.
- Resolved customer issues while maintaining high professionalism and using interpersonal communications in order to meet and exceed performance sales goals.
Website Developer - Adiro Systems Pvt. Ltd - India
(2012-12 - 2013-03)
- Designed and developed a website using JavaScript, Joomla and MySQL as a team
- Interacted with client on a weekly basis and discussions on recognizing their needs
- Gathered the client policies and procedures and followed them
- Acquired feedback on the project and incorporated changes according to their needs
- Followed guidelines when dealing with confidential and sensitive data
- Researched about developing websites using Joomla
- Documented the project report following the report creation standards
- Conducted research and performed data analysis, gaining a good perspective on testing methodologies
- Exchanged ideas within the team and accepted team decisions
