Lissy Jacob

Dedicated professional with years of experience dealing with a growing relationship with clients. Proven ability to manage time and sales by understanding client requirements.

Customer Service Representative (Loyalty Team) - Rogers Communications - Kitchener, ON, Canada

(2017-10)

• Connecting and building rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
• Training new hires on the products, services and tools
• Delivering reliable solutions to our customers
• Completing accurate transactions in a timely manner
• Incorporating feedback on a regular basis, to improve your personal and professional development
• Be at ease working in a structured and goal-oriented environment
• Embracing change in a fast-paced, performance driven team environment

Customer Service Representative - Arvato Digital Services Inc. - Kitchener, ON, Canada

(2017-07 - 2017-08)

• Providing high Customer interaction in direct marketing and sales
• Presenting to the public a strong working expertise in all Client Supported Products
• Ensuring innovation and quality in all Customer interactions
• Capturing all required data elements in internal Online Store and other systems of record
• Maintaining a general awareness of client's strengths in the industry
• Assisting Customers by answering queries relating to their order status, changes and delivery time frames

Customer Service Representative (Retention Team) - Hinduja Global Services (HGS) - Dartmouth, NS, Canada

(2015-11 - 2017-06)

• Providing stellar customer service as you handle incoming inquiries in our contact centre
• Analyzing their needs and offering first call resolution
• Solving problems both imaginatively and resourcefully
• Sales and marketing
• Providing the customers with products and cost-effective services
• Managing multiple tools to find customer answers quickly
• Value based conversations to give better services to the customers
• Dealing with customers professionally in a fast and ever-changing environment

Financial Manager - Kanai Builders Pvt. Ltd - India

(2014-01 - 2015-02)

• Documented all customer interactions and updated communication on Contact manager.
• Updated customer facing system with notes facilitating quality customer communication.
• Answered customer's inquiries via telephone and email.
• Resolved customer issues while maintaining high professionalism and using interpersonal communications in order to meet and exceed performance sales goals.

Website Developer - Adiro Systems Pvt. Ltd - India

(2012-12 - 2013-03)

• Designed and developed a website using JavaScript, Joomla and MySQL as a team
• Interacted with client on a weekly basis and discussions on recognizing their needs
• Gathered the client policies and procedures and followed them
• Acquired feedback on the project and incorporated changes according to their needs
• Followed guidelines when dealing with confidential and sensitive data
• Researched about developing websites using Joomla
• Documented the project report following the report creation standards
• Conducted research and performed data analysis, gaining a good perspective on testing methodologies
• Exchanged ideas within the team and accepted team decisions

Master's Degree - Computer Science - Christ University (2011 - 2013)

Bachelor's Degree - Computer Applications - St. Joseph's College of Arts & Science (2008 - 2011)