Jenn Chorney

Lead Generator at Digitech Payments (2025-08 – Present)

Conduct high-volume outbound B2B sales calls to identify and qualify potential clients in the payment processing industry.

• Conduct high-volume outbound B2B calls to identify and qualify potential clients.
• Build rapport quickly with business owners to overcome objections and establish trust.
• Secure real-time access to merchant processing statements for rate comparison analysis.
• Clearly explain payment solutions and value propositions to decision-makers.
• Collaborate closely with rates specialists to transition qualified prospects efficiently.
• Maintain detailed call notes and lead tracking using CRM systems.
• Consistently meet or exceed daily call and lead generation targets.

Transportation Coordinator at Brewster Transportation (2024-04 – 2025-08)

Coordinated daily operations for bus charters and acted as primary point of contact for clients.

• Coordinate daily operations for bus charters, including scheduling
• Act as the primary point of contact for clients, address inquiries, resolve issues, and provide exceptional customer service
• Partner with event planners and group coordinators to tailor transportation solutions for various events, including corporate functions, sports events, and large group outings.
• Manage phone lines and Charter inboxes for customer service, and field inquiries, provide information, and resolve issues promptly.
• Update fleet plans via Excel Spreadsheets regularly to reflect changes in vehicle availability, maintenance schedules, and operational needs.
• Oversee data entry for Park Passes and track the number of guests visiting various locations to ensure accurate reporting and compliance.
• Handle payment transactions
• Identify and address client concerns, providing tailored solutions to enhance their sightseeing experience.
• Assist with writing Sightseeing scripts and Indigenous glossaries to provide engaging and informative commentary for passengers during tours.

Guest Experience Agent at Banff Gondola (2023-05 – 2024-04)

Managed ticket sales, guest inquiries, and operational duties at the gondola facility.

• Sell tickets and promote packages, upgrade regular admission tickets as needed.
• Adjust gondola operation times and manage lines.
• Provide insight on guest inquiries, assist with ticket scanning, and ensure cleanliness and operational readiness.
• Answer phone inquiries and book tickets, including processing payments, to contribute to overall guest satisfaction.

Concession Supervisor at Mount Royal University Cougar Athletics (2022-09 – 2023-03)

Managed concession stand operations and supervised staff at university athletics events.

• Manage the operations of the concession stand.
• Supervise staff, determine team duties, and work closely with the Event Coordinator.
• Key holder responsibilities include unlocking and locking up concessions.
• Ensure concession items and staff are organized.
• Manage inventory and stock levels.
• Manage inventory list, count items, and restock inventory.
• First point of contact for guest inquiries.
• Fulfill food and beverage orders in compliance with AGLC standards.
• Process payment.

One Card Student ID Coordinator Supervisor at Mount Royal University Cougar Campus Store (2022-08 – 2022-10)

Served as point of contact for student identification card processes and managed related data systems.

• Point of contact for student identification card process.
• Manage online data systems in Google Spreadsheets.
• Approve student photos, print, alphabetically file, and hand out cards to students.
• Respond to student card inquiries and requests via email and in person.
• Process payment of replacement cards.
• Assist supervisor with any additional tasks as required.

Host at River Café (2022-06 – 2022-08)

Supervisor Guest Relations at Michelangelo Sistine Chapel Exhibit (2022-02 – 2022-04)

English Studies Tutoring at Calgary (2021-09 – 2023-05)

Guest Relations at Calgary Zoo (2021-06 – 2021-09)

Guest Services Ambassador – Parking at Calgary Stampede (2019-06 – 2019-07)

Volunteer at Atlantic Nationals Automotive Extravaganza (2018-07 – 2018-07)

Volunteer at Canadian Cancer Society (2017-07 – 2020-03)

Bachelor of Arts in English – Athabasca University (2025-01)

Bachelor of Arts in English – Mount Royal University (2020-09 – 2023-06)

International Baccalaureate (IB) in English and Social Studies – Lester B. Pearson High School (2017-09 – 2020-06)