Lead Generator at Digitech Payments (2025-08 – Present)
Conduct high-volume outbound B2B sales calls to identify and qualify potential clients in the payment processing industry.
- Conduct high-volume outbound B2B calls to identify and qualify potential clients.
- Build rapport quickly with business owners to overcome objections and establish trust.
- Secure real-time access to merchant processing statements for rate comparison analysis.
- Clearly explain payment solutions and value propositions to decision-makers.
- Collaborate closely with rates specialists to transition qualified prospects efficiently.
- Maintain detailed call notes and lead tracking using CRM systems.
- Consistently meet or exceed daily call and lead generation targets.
Transportation Coordinator at Brewster Transportation (2024-04 – 2025-08)
Coordinated daily operations for bus charters and acted as primary point of contact for clients.
- Coordinate daily operations for bus charters, including scheduling
- Act as the primary point of contact for clients, address inquiries, resolve issues, and provide exceptional customer service
- Partner with event planners and group coordinators to tailor transportation solutions for various events, including corporate functions, sports events, and large group outings.
- Manage phone lines and Charter inboxes for customer service, and field inquiries, provide information, and resolve issues promptly.
- Update fleet plans via Excel Spreadsheets regularly to reflect changes in vehicle availability, maintenance schedules, and operational needs.
- Oversee data entry for Park Passes and track the number of guests visiting various locations to ensure accurate reporting and compliance.
- Handle payment transactions
- Identify and address client concerns, providing tailored solutions to enhance their sightseeing experience.
- Assist with writing Sightseeing scripts and Indigenous glossaries to provide engaging and informative commentary for passengers during tours.
Guest Experience Agent at Banff Gondola (2023-05 – 2024-04)
Managed ticket sales, guest inquiries, and operational duties at the gondola facility.
- Sell tickets and promote packages, upgrade regular admission tickets as needed.
- Adjust gondola operation times and manage lines.
- Provide insight on guest inquiries, assist with ticket scanning, and ensure cleanliness and operational readiness.
- Answer phone inquiries and book tickets, including processing payments, to contribute to overall guest satisfaction.
Concession Supervisor at Mount Royal University Cougar Athletics (2022-09 – 2023-03)
Managed concession stand operations and supervised staff at university athletics events.
- Manage the operations of the concession stand.
- Supervise staff, determine team duties, and work closely with the Event Coordinator.
- Key holder responsibilities include unlocking and locking up concessions.
- Ensure concession items and staff are organized.
- Manage inventory and stock levels.
- Manage inventory list, count items, and restock inventory.
- First point of contact for guest inquiries.
- Fulfill food and beverage orders in compliance with AGLC standards.
- Process payment.
One Card Student ID Coordinator Supervisor at Mount Royal University Cougar Campus Store (2022-08 – 2022-10)
Served as point of contact for student identification card processes and managed related data systems.
- Point of contact for student identification card process.
- Manage online data systems in Google Spreadsheets.
- Approve student photos, print, alphabetically file, and hand out cards to students.
- Respond to student card inquiries and requests via email and in person.
- Process payment of replacement cards.
- Assist supervisor with any additional tasks as required.
Host at River Café (2022-06 – 2022-08)
Supervisor Guest Relations at Michelangelo Sistine Chapel Exhibit (2022-02 – 2022-04)
English Studies Tutoring at Calgary (2021-09 – 2023-05)
Guest Relations at Calgary Zoo (2021-06 – 2021-09)
Guest Services Ambassador – Parking at Calgary Stampede (2019-06 – 2019-07)
Volunteer at Atlantic Nationals Automotive Extravaganza (2018-07 – 2018-07)
Volunteer at Canadian Cancer Society (2017-07 – 2020-03)
