Jennifer Appel

Accounts Receivable and Billing leader with 10 years of experience across SaaS, legal, and engineering consulting sectors. Proven track record of process improvement and team leadership, as well as driving collections strategies that strengthen cash flow and reduce outstanding receivables.

Billing Administrator - GHL Consultants (March 2023 - Current)

• Serve as AR lead, guiding project managers and coordinators on billing accuracy and collections strategies.
• Improved gross margin for newly implemented service by 25% within 5 months by creating a custom project dashboard.
• Mentored colleagues on ERP testing and reporting processes during system upgrade evaluation.
• Reduced client disputes by designing new progress billing templates and standardizing workflows across teams.
• Assisted with development and growth by testing and researching options for a new ERP system.
• Reduced overdue collections by implementing proactive monitoring and alternative payment plans.

• Directed transition from lawyer-managed billing to a centralized system, supervising and guiding a team of 8 personal assistants through the change.
• Significantly reduced time required to complete monthly invoices by successfully designing and implementing a centralized billing system to meet the demands of the growing company.
• Recovered over 800K in AR within 2 months by organizing collection data and streamlining the collections process.
• Authored the firm’s billing manual and trained staff, ensuring scalable and consistent billing practices.

• Supported Management in Financial decision making my creating and updating individual analytics dashboards in Unanet.
• Oversaw high-volume billing (300+ invoices/month) while aligning AR processes with project managers.
• Built meaningful relationships with clients and meeting specific requirements and deadline to ensure swift AR turnaround.

• Reduced working hours required for billing by over 50% by designing an automated process for subscription clients in collaboration with the development team.
• Managed costs and billing, and resolved financial discrepancies effectively.

• Managed a team of 6 employees, including hiring, onboarding, training, performance reviews, and salary adjustments.
• Increased Branch revenue by over 60% within 7 months by strengthening relationships with local clients and leading marketing initiatives with local businesses in Victoria.
• Directed branch operations, including scheduling, compliance, and customer service under strict financial regulations (FINTRAC).
• Served as an escalation point for client issues, maintaining high service standards.

Project Accounting and Cost Control Course Certificate, Feb. 2025 – VICA

BA: Linguistics, 2014 - University of Victoria