Jenny Mason

The Airbnb Online Assistant is a virtual support tool designed to help Airbnb users with various tasks related to their bookings, host inquiries, or account management. It uses artificial intelligence to provide real-time assistance, addressing questions about reservations, cancellations, payments, and general platform navigation. The assistant can answer common questions, offer troubleshooting advice, and direct users to relevant resources or human agents when needed.

It aims to improve the user experience by providing immediate, efficient help, ensuring smooth interactions for both guests and hosts on the Airbnb platform.

University of Chicago

University of Toronto

Telecommunications Specialist

Digital Marketer