Jessica Arinze

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

CUSTOMER SERVICE AGENT - EXECUTIVE AVIATION - St. John's, NL

(2026-04)

• Delivered professional front-line customer service for airline passengers in a fast-paced airport environment.
• Assisted passengers with check-in, boarding, baggage services, and travel documentation verification.
• Supported passengers with special service requests, including wheelchair assistance and accessibility accommodations.
• Handled customer concerns calmly and efficiently while maintaining a positive travel experience.
• Maintained compliance with airport safety, security, and operational procedures, including RAIC and aviation regulations.
• Used airline systems and operational tools to manage passenger information, flight updates, and boarding processes.
• Demonstrated strong communication, multitasking, and problem-solving skills in high-pressure situations.

RETAIL EDUCATOR / SALES REPRESENTATIVE - LULULEMON - St. John's, NL

(2023-05)

• Delivered exceptional customer experiences by providing personalized product education and styling.
• Supported daily store operations, including cash handling, restocking, and closing procedures.
• Resolved customer concerns efficiently while maintaining a welcoming and inclusive atmosphere.
• Collaborated with team members to achieve store goals and ensure operational excellence.

RECEPTIONIST - EXCEL Oriental HOTEL - LAGOS

(2022-04 - 2022-12)

• Scheduled and confirmed appointments.
• Served visitors by greeting, welcoming and directing them to appropriate personnel.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Answered and directed incoming calls using a multi-line telephone system.
• Oversaw office inventory by restocking supplies and submitting purchase orders.

CUSTOMER SERVICE REPRESENTATIVE - Grocery Bazar Supermarket - ISOLO LAGOS

(2021-02 - 2021-09)

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Consulted with customers to resolve service and billing issues.
• Educated customers on special pricing opportunities and company offerings.
• Developed strong customer relationships to encourage repeat business.

Bachelor of Science - MEMORIAL UNIVERSITY OF NEWFOUNDLAND AND ANDLABRADOR (2026-05)