Jessica Bourgeois

Enthusiastic professional who is seeking to leverage skills within the travel and tourism industry. Confident in leading clients to make informed decisions and offering support. Ability to work well under pressure while maintaining a positive attitude.

Experience

2015– present

Studio Manager, Exotix Studios

• Studio Manager of a high-volume boutique with a focus on luxury jewelry brands
• Analyzing data for store performance, retail opportunities and optimizing staffing
• Reduced shrink by monitoring cash management and inventory control
• Ensuring compliance with all Health and Safety regulations 
• Aim to provide optimal customer service at all stages, by listening intently to what clients need and want, and being receptive to their feedback
• Was named #1 studio by BlogTo in second year of employment
• Successfully grew clientele by utilizing social media platforms, digital marketing, client referrals and online reviews
• Booking and managing appointments, cancellations, collecting deposits, merging accounts and issuing refunds when necessary 
• Attended jewelry making classes to expand knowledge of industry
• Educator for the Association of Professional Piercers. Held online seminars to teach health and safety, professional technique, and troubleshooting 
• Designed PowerPoint presentations, and workbooks to accompany seminars
• Mentored individuals with plans to open small businesses with licensing, suppliers, and renovations to comply with industry standards.

2010 – 2015

Lead Server and Bartender, Lula lounge

• Provided food and beverage service in a fast paced, live music venue 
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards are consistently met 
• Sold dinner packages, booked reservations, and planned seating
• Assisted in executing private parties, community events and fundraisers 
• Worked with musicians and artists to create marketing plans: digital, print and email newsletters
• Trained new employees for various roles: hostess, food runner, serving, and bartending
• Maintained Food and Beverage handling certificates while employed
• Cross checked end of day POS, liquor inventory, logged employee hours, and issued invoices

2008 – 2010

Store manager, Le Chateau 

• Managed daily operations and scheduling of a team that consisted of 2 assistant managers and 15+ sales staff 
• Oversaw the hiring for full and part-time staff, conducted interviews and lead new hire orientations
• Cross checked inventory, ordered product to replenish store and artfully integrated merchandising standards during new product launches 
• Communicated with corporate to review KPI targets and coached team to help set short and long-term goals.
• Took initiative to focus on menswear and increased sales by an average of 20%
• Rewarded staff every quarter with an exciting team building or recreational event 

2006 – 2008

Customer Service Representative, Sitel 

• High volume call center assisting new and existing customers will cellular plans and hardware
• Built rapport with customers for individual, family and corporate accounts 
• Explaining contracts, promotions, upgrades and plan features
• Assisted customers with technical support through phone, chat and email
• Anticipating customer needs, designing cellular plans and offering additional bundles for times of higher usage and travel
• Upselling and closing sales, billing and shipping cellular phones

EDUCATION AND CERTIFICATES

GRADUATE, QUESNEL SECONDARY SCHOOL

APPRENTICESHIP, NEXT PIERCING

2015-PRESENT

BLOODBORNE PATHOGENS, CANADIAN RED CROSS

2004-PRESENT

FIRST AID & CPR, CANADIAN RED CROSS