Naomi Richards

I'm an operations and project coordinator with over ten years of experience supporting creative studios, marketing teams and client-facing businesses. My background spans studio management, administration, project coordination, marketing and client support. I enjoy bringing structure to busy environments, whether that's coordinating projects, improving processes, supporting teams or keeping day-to-day operations running smoothly.

I'm organised, adaptable and communicate openly, and I'm comfortable stepping into new environments and learning quickly. Available for temporary, contract and freelance opportunities in operations, project coordination, administration and creative support.

Client Success Manager + TikTok Studio Manager at Digital Media Team (2022-09 – 2023-12)

• Managed client relationships through clear communication, ongoing support and account coordination.
• Resolved operational issues affecting day-to-day workflow and productivity.
• Coordinated TikTok Live operations, including OBS setup, scheduling, online shop management and creator support.
• Planned and delivered digital marketing campaigns to improve brand visibility.
• Generated new business leads through market research, digital outreach and social media.
• Redesigned the company website and visual identity.

Digital Marketing Manager at United Insolvency (2022-04 – 2022-07)

• Planned and delivered digital marketing campaigns to improve brand visibility.
• Generated new business leads through market research, digital outreach and social media.
• Redesigned the company website and visual identity.

Studio Manager at Studio Seilern Architects (2018-06 – 2019-09)

• Supported daily studio operations through systems improvement, organisation and team coordination.
• Assisted project teams across architectural workflows and operational planning.
• Managed staff administration, including expenses, salaries and annual leave.

Studio Manager + Digital Media Director at New Territory (2021-09 – 2022-12)

• Managed day-to-day studio operations and administrative processes.
• Coordinated HR administration, contractor onboarding and client communication.
• Led social media content and brand communication, contributing to increased audience engagement.
• Acted as the main point of contact for studio operations and internal support.

Marketing Assistant + Brand Activation Manager at Green Man Festival 2017 (2016-11 – 2017-09)

• Supported campaign planning and weekly marketing initiatives.
• Designed the Einstein's Garden style guide to strengthen visual consistency.
• Assisted with audience engagement and promotional activities across the festival.

Broadcast Journalism – Seneca College (2012)