Jessica McLellan

Experienced PSW and Shift Supervisor with a proven track record in team leadership, problem-solving and customer relations. Skilled at guiding staff, resolving issues efficiently and delivering exceptional, memorable retail experiences. Committed to fostering a positive, customer-focused environment where both clients and team members thrive.

Intern PSW - Grand Falls Hospital - Grand Falls, NB

(2024-05 - 2024-08)

• Assisted patients with personal care, feeding, mobility, and hygiene to promote wellness and dignity.
• Monitored health status, maintained accurate records, and reported changes to medical staff.
• Built trust with patients through compassionate care, conversation, and emotional support.
• Ensured safety and comfort by performing light housekeeping and repositioning bedridden patients.
• Supported staff with administrative duties and software use to improve workflow efficiency.

Supervisor - Burger King - Grand Falls, NB

(2016-04 - 2020-10)

• Directed daily operations and delegated tasks to ensure smooth workflow and timely results.
• Trained and motivated staff, boosting productivity, service quality, and teamwork.
• Resolved customer concerns professionally to improve satisfaction and loyalty.
• Enforced safety standards, company policies, and industry regulations to maintain a secure workplace.

Diploma - Personal Support Worker (PSW) - Atlantic College of Applied Health Science (2024)

Medication administration - Atlantic college of applied health sciences (2024-04)