Jessica Persaud

Highly organized and detail-oriented professional with extensive experience in executive support, event coordination, and customer service. Proven ability to manage complex calendars, streamline administrative processes, and ensure client satisfaction in fast-paced environments. Adept at handling sensitive information, coordinating logistics for large-scale events, and fostering positive relationships.

Eager to leverage strong communication and problem-solving skills to contribute to operational efficiency and success.

Food and Beverage Server - Toronto Blue Jays - Toronto

(2023-04)

• Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to coordinate timely food and beverage orders for large events.
• Mentored new team members on service standards, menu offerings, and point-of-sale systems.
• Maintained comprehensive knowledge of menu items and promotions to effectively upsell products to guests.

Office Secretary - Toronto District School Board- Brown Junior Public School - Toronto

(2022-08)

• Executed daily office opening and closing procedures in accordance with school protocols.
• Provided support for the Safe Arrival program, responded to and assisted with medical emergencies, and performed other duties as assigned by the Office Administrator or Principal.
• Authored and updated physical records and digital files, ensuring current, accurate, and compliant documentation.
• Professionally greeted incoming visitors and customers, offering friendly and knowledgeable assistance.
• Facilitated student attendance, managed records, processed registrations, and assisted with report cards.

Office Secretary - Toronto District School Board- Forest Hill Junior & Senior Public School - Toronto

(2021-09 - 2022-06)

• Processed student registrations and withdrawals with accuracy.
• Executed clerical and administrative support duties to optimize workflow procedures.
• Supported the Elementary Office Administrator with student attendance, records management, student transportation coordination, and timetabling.
• Compiled daily reports and assisted executive leaders in data-driven decision-making processes.
• Liaised with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Food and Beverage Server - Bisha Hotel - Toronto

(2019-05 - 2020-07)

• Cultivated strong, positive relationships with regular customers, fostering loyalty and repeat patronage.
• Significantly boosted sales by strategically upselling higher-end products to patrons.
• Noted and relayed special patron requests to the kitchen to confirm accurate delivery.
• Executed comprehensive opening, closing, and shift change duties to maintain efficient restaurant operations and ensure team readiness.
• Promoted excellent customer service with enthusiasm, successfully increasing referrals and walk-in business.
• Adhered strictly to sanitation and food safety guidelines as mandated by regulatory agencies and company policy.

Event Sales Coordinator - Cisco Systems - Toronto, canada

(2017-07 - 2018-07)

• Generated client retention by accurately organizing and executing technology trade shows and sales events.
• Managed administrative logistics and fulfilled contractual obligations, including communications, vendor planning, schedule creation, budget administration, and day-of-event coordination.
• Ensured due diligence with sales teams to thoroughly understand event scopes of work, establish budgets, and determine timelines for venue selection and customer/partner list finalization.
• Evaluated existing plans, processes, and event planning services to identify opportunities for enhancement.

Executive Assistant, Director of Sales - Cisco Systems - Toronto

(2016-05 - 2017-07)

• Managed administrative functions, including complex calendar management, with a focus on optimal allocation of executive availability.
• Coordinated intricate monthly meetings involving presenters, global attendees, and budgets, encompassing livestream production, remote location arrangements, and senior executive accommodations.
• Maintained confidential documentation in strict accordance with Cisco requirements and standards.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

Food and Beverage Server - The Ritz Carlton - Toronto

(2012-08 - 2020-10)

• Skilled in cultivating positive relationships with clients and colleagues in a professional and courteous manner.
• Operated the POS system to accurately place orders, manage bills, and handle complimentary items.
• Articulated menu details and recommended suitable options, addressing specific food allergy concerns.
• Remedied issues promptly and effectively through active listening, conflict resolution, and dynamic communication.
• Provided discreet and respectful service to guests, including VIPs and celebrities, upholding a high degree of privacy.

Executive Assistant, Director of Technology - RBC Capital Markets - Toronto

(2009-11 - 2012-07)

• Collaborated with senior management to initiate new projects and provide support across various processes.
• Updated executives on evolving business needs by meticulously documenting internal and external client meetings.
• Contributed to seamless business operations by planning and organizing meetings and conferences, including conference calls.
• Assisted with team-building initiatives and provided comprehensive support for maintaining organizational culture and employee morale.

Bachelor's - Sociology - York University (2013 - 2016)

Associate of Arts - Early Childhood Education - Seneca College of Applied Arts And Technology (2013 - 2016)

High School Diploma - Jean Vanier Catholic Secondary School (1999 - 2005)