Joanna Mbanga
Food & Beverage Server
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About
Personable and experienced Food & Beverage Server with a strong background in premium casual and fine-dining environments. Known for delivering attentive, polished service while managing high-volume sections with efficiency and composure. Strong communicator with a psychology background, excellent menu knowledge, and a proven ability to build rapport, upsell thoughtfully, and create memorable guest experiences.
Reliable team player who thrives in fast-paced settings and maintains professionalism under pressure.
Experience
Server - Social Central - Edmonton, AB
(2022-06 - 2023-09)
- Delivered friendly, efficient service in a high-energy, fast-paced environment
- Responded promptly to guest requests and resolved concerns with professionalism and empathy
- Managed transactions accurately while maintaining a positive guest experience
- Maintained composure and service quality during peak hours
Server - Earls Kitchen & Bar (Jasper Avenue) - Edmonton, AB
(2020-04 - 2022-09)
- Served large sections in a 100+ seat upscale downtown restaurant
- Worked across multiple roles including server, hostess, food expo, and delivery lead (Skip the Dishes / DoorDash)
- Maintained in-depth knowledge of food and cocktail menus, including ingredients and pairings
- Used MICROS POS system to process orders and payments efficiently
- Acted as lead food expediter during Sunday brunch rush for two years
- Assisted with onboarding and training over 20 new hosts and servers
- Performed side duties including sanitizing, restocking, and supporting team operations
Server / Hostess - Barbarella Bar & Lounge - Edmonton, AB
(2019-06 - 2020-03)
- Provided table service and managed reservations at a premium Lebanese dining restaurant
- Increased personal alcohol sales by approximately 20% through suggestive selling and pairing recommendations
- Assisted with menu development based on guest feedback
- Handled cash, debit, credit, and gift card payments accurately
- Responded to guest inquiries in person and by phone
Education
Bachelor of Arts - Psychology - MacEwan University
High School Diploma - St. Francis Xavier High School (2019)
