Jessie Hilton
Guest Service, Tourism, & Hospitality
Talent
Chester, Nova ScotiaMember since December 12, 2022
·
Hire this person
Send a job offer directly to this candidate
About
I am passionate about giving quality guest service and providing support for the teams I work with.
I am eager to meet new people and gain new experiences and skills.
Experience
Tour Guide (Seasonal)
Adventures by Disney - Calgary, AB
June 2019 to Present- Guide up to 40 guests of all ages around Western Canada (Calgary, Banff, Lake Louise AB)
- Provide interesting & educational information about each location, and/or attraction that is visited
- Ensure a safe & entertaining environment for each guest
- Consistently create magical moments for guests
- Participate in all activities that guests get to experience (bike riding, rafting, hiking, dining, specific attractions)
Resort Activities Supervisor
Fairmont Hotels & Resorts - Lake Louise, AB
December 2019 to June 2022- Supervise a team up to 20 members
- Run the boathouse for the summer months and the ski shop for the winter months
- Provide feedback, and encouragement for all team members
- Drive the zodiac rescue boat and be the first responder if a canoe flips or if an injury occurs
- Ensure a safe and efficient work environment
- Help in the interview process for upcoming seasons
- Daily cash outs and money handling
- Answer emails regarding activity bookings and general questions
Spa Receptionist
Radison Blu Hotel and Spa - Limerick, County Limerick
October 2018 to January 2019- Greet guests with a welcoming personality
- Promote brands, spa products and services
- Maintain an organized and clean space
- Answer guest inquiries over phone, email, and face to face
- Help create schedules and adjust time blocks
- Keep spa facilities organized and well stocked for guests
Spa Concierge
Fairmont Hotels & Resorts - Lake Louise, AB
February 2018 to July 2018- Greet guests in a soothing & welcoming way as they step through the door
- Have a full understanding of the services and products the spa offers, and have the ability to sell those service and products confidently
- Give an eloquent tour of the spa to all guests, while maintaining a safe and clean environment
- Book spa appointments by phone, email, or in person
- Input sales, guest statistics, and other necessary information into computer system
- Professionally handle any guest complaints about services or products
CAST MEMBER
WALT DISNEY WORLD
July 2016 to December 2016- Sell a variety of snacks, treats, and drinks (out-door vending department)
- Direct guests to any area of the park as asked, and show understanding to any guest complaint or concern; aiming to create as many magical moments for guests as possible
- Cash handling and responsibility of orders and restocking products
- Maintain a clean and safe environment
BARISTA
STARBUCKS - Windsor, ON
May 2015 to 2016- Service customers with all of their refreshment needs while providing excellent customer service with value added experience
- Show understanding of customer's concerns and complaints
- Ensure cleanliness and a safe work environment
- Act as an active and positive team member by encouraging fellow barista's and support them in their work
