Jhony Andrade Lemus
Network Operation Center Analyst
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About
Bilingual Financial Services Representative fluent in English and Spanish moving from Financial to Telecommunications sector. Network Analyst with four years of experience in Core Network monitoring, failure reporting, and Key Performance Indicators analysis. Proficient in Failures reporting, generating and tracking tickets.
Experience
Network Operations Center Analyst
Huawei Telecommunications / (10/2014 – 05/2018) / Bogotá, Col.
Huawei provides equipment, support and development for cellphone network providers.
- Live System monitoring.
- Created tickets to report failures under the 10 minutes response-time.
- Analyzed Key Performance Indicators ensuring services maintain acceptable levels.
- Oversaw Service Level Agreement compliance to ensure service availability over 99,97%
Path S.A.S / (11/2013 – 10/2014) / Bogotá, Colombia.
Path S.A.S. is an outsourced company that provides Network analysis services for clients like Huawei and Nokia.
- Network data collecting.
- Collecting network data for further analysis.
- Live Network Monitoring.
- Test plan programming.
- Live Feedback
Redcom Ltda / (10/2012 – 08/2013) / Bogotá, Colombia.
Redcom provides supervision and auditing services for Telecommunications clients.
- Optic fiber installation supervision.
- Installation Compliance.
- Installation Crew Supervision.
- Field Reporting
Gatestone & Co. / (04/2019 – Present) / Toronto, Canada.
Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts.
- Administrated financial assessments.
- Performed financial assessments on consumer and business accounts.
- Conducted payment transactions electronically and negotiating payment arrangements.
- Provided timely, efficient, courteous and respectful customer service.
- Used skip trace to find additional consumer contact information.
Education
Cisco Certified Network Associate
Cisco Network Academy
Certified February 2023
Cybersecurity Fundamentals
York University
From 2021 to 2022
Project management
Corporación Universitaria Minuto De Dios, Bogotá
From 2014-08 to 2015-09
Bachelor in Electronics and Telecommunications Engineering
Universidad Cooperativa de Colombia, Bogotá
From 2004-01 to 2011-09
