Network Operation Center Analyst
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Bilingual Financial Services Representative fluent in English and Spanish moving from Financial to Telecommunications sector. Network Analyst with four years of experience in Core Network monitoring, failure reporting, and Key Performance Indicators analysis. Proficient in Failures reporting, generating and tracking tickets.
Huawei Telecommunications / (10/2014 – 05/2018) / Bogotá, Col.
Huawei provides equipment, support and development for cellphone network providers.
Path S.A.S / (11/2013 – 10/2014) / Bogotá, Colombia.
Path S.A.S. is an outsourced company that provides Network analysis services for clients like Huawei and Nokia.
Redcom Ltda / (10/2012 – 08/2013) / Bogotá, Colombia.
Redcom provides supervision and auditing services for Telecommunications clients.
Gatestone & Co. / (04/2019 – Present) / Toronto, Canada.
Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts.
Corporación Universitaria Minuto De Dios, Bogotá
From 2014-08 to 2015-09
Bachelor in Electronics and Telecommunications Engineering
Universidad Cooperativa de Colombia, Bogotá
From 2004-01 to 2011-09
