Technical Support Engineer (Network Analyst)
Infovista – Toronto, ON (Remotely) August 2022 - Present
- Debugging performance issues in KLERITY and Ativa, entirely Kubernetes-based applications
- Responding to a ticket follow-up with a customer
- Communicating with the R&D team in order to solve the issues according to SLA, Upgrading Patches.
- Organizing meetings with customers to submit technical solutions to their problem
- Supporting customers regarding a problem by finding the solution according to an SLA and aninitial diagnosis. Validating the information at the supplier's level.
- Improving internal and external monitoring system on Linux.
RAN LTE Technical Support Specialist Eco-Tel – Montreal, QC (Remotely)
January 2022 - August 2022
- Organizing meetings with customers to submit technical solutions to their problem
- Supporting customers regarding a problem by finding the solution according to a SAL and an initial diagnosis. Validating the information at the supplier's level.
- Responding to a ticket follow-up with a customer
- Improving internal and external monitoring systems on Linux
Senior RAN Engineer / Consultant Faracell Telecom
August 2019 to January 2022
- Leading Technical team in Swap/Rollout project
- Providing solutions for Radio network optimization
- Performance management and troubleshooting LTE end-to-end services including TDD and FDD technologies
- Analyzing network quality and Performance Management for Radio Access (UMTS/LTE), remotely for Middle East mobile operators
Technical Supervisor Uber - Mississauga, ON
January 2019 to August 2019
- Managing and mentoring operational team, communicating, and adhering to new procedures, policies, and goals
- Observing the performance of team members to identify their strengths and opportunities
- Monitoring team quality and assisting with targets, and leading quality control to facilitate procedures
- Coaching and training the team members to improve team productivity
NOC Engineer - RAN Rogers - Montréal, QC
September 2015 to September 2018
- Network monitoring and fault management for Radio Access (UMTS/LTE)
- Escalating non-resolved issues to back office and following up to the closure of TT (Trouble Ticket) concerning the Service Level Agreement
- Regular and on-demand reports to the customer, including network operation status and TT status
RAN Rollout/Swap Team Leader
ZTE - Tehran, Iran
January 2015 to May 2015
- Supervising technical team in Rollout/Swap in a national wised project
- Patch upgrade and rollback for Radio Access Network elements for Huawei DBSs needed to be changed to ZTE
- Software commissioning, data configuration, troubleshooting, and maintenance on RNC(6900), Node-B (DBS3900)
- Analyzing network quality and KPI, Tuning Radio Network parameters before and after replacing ZTE NodeBs in the Swap project
- Supporting (On-site or Remotely) the integrator teams in commissioning and troubleshooting Node-B.
- Supporting an on-site team for modifying and optimizing physical Antenna changes (Vertical or Horizontal) and Mechanical or Electrical tilt for improving network quality
- Daily network fault management via alarms and RNC log
- Daily network optimization by analyzing RNC log, drive test log, and KPI for under- monitoring clusters
- Cells performance pre and after applying changes
- Cluster Optimization, Achieving KPI targets, and Rx level and Quality
- Providing resolution to achieving the requested KPI by the operator
- Using M2000, Swissqual, TEMS, and ACTIX to improve network quality
BSS/RF Team Leader HUAWEI Tehran, Iran January 2008 to January 2015
- Planning, managing, and observing the procedure of commissioning and
troubleshooting BSC and BTS
- Preparing Material Requests and supervising installation procedures
- Supporting technical team (Remotely or Onsite) in Software commissioning, data configuration, troubleshooting, operation, and maintenance RNC (6900), Node-B (DBS3900), PCU.
- Supporting on-site teams in Expansion and Rollout projects
- Daily CS and PS optimization analysis including Drive test and OSS
- Utilizing Huawei tools to capture traces for escalated customer issue and analyzing the corresponding protocol (BSS AP, RAN AP, Abis, Iub)
- Analyzing worst cells and implementing required action for improving CS and PS KPI (CSSR, DCR, HOSR, TCH ASS Fail)
- Utilizing voice quality measurement tools to evaluate the voice quality (PESQ, MOS)
- DT Log files analyzing with TEMS Investigation,TEMS Discovery Device, ACTIX , for finding the reason for Poor coverage , Inappropriate HO failure, and call drop
- Experienced working with Geolocation solutions to analyze and improve Radio Network KPI and customer complaint handling
- Daily network monitoring (Licence, software upgrading, alarms, KPI, QoS)
- Implementing an expantion plan based on existing network capacity, coverage and quality
- Network pre-optimization in order to fulfill the target KPI
- Providing the solution after analyzing network KPI
- Attending a bi-weekly meeting with customers to present and discuss the progress of the assignment
- Technical Training and Evaluation for Subcontractors and new employees
BSS Engineer HUAWEI - Tehran, Iran
January 2007 to January 2008
- Supervising data configuration, software upgrade, and installation for BSC and BTS
- Cooperating with the RNO team to achieve the requested network quality by the operator.
- Handling Cut-over, Swap, and Re-Home of BSC/PCU/BTS
- Radio network KPI analysis consultancy in cooperation with Optimization team
- Daily network management (licenses, monitoring, alarm handling, and configuration)
- KPI formula definition and co-operation with the NMS team for the implementation of new reports
