Jicksy Babu

Dear Recruitment Manager,

I am a seasoned hotelier with over twelve years of extensive experience with a focus on essential management and operational knowledge, skills, and abilities needed in hospitality organizations that effectively support business. I hold Master’s and Bachelor’s degree in business administration from the University of Madras, India and also have a Diploma in in Aviation, Hospitality and Travel Management, India. And now pursuing a post-graduate certificate course in Global Hospitality Management from Conestoga Collage Waterloo campus in Canada. My core competencies include – interpersonal skills, communication, customer focus, teamwork, accountability, innovation, strategic focus and team leadership. I am a highly energized, reliable, methodical, productive and effective individual with solid leadership and team building skills, challenging others to develop as leaders while serving as a role model and mentor. In closing, I look forward to the possibility of being involved with your organization and would welcome the opportunity to meet with you to discuss the position further and the value that I can bring to your organization. I appreciate your consideration and look forward to hearing from you. With kindest regards, Jicksy

Executive Secretary

2020-2022 Telal Resort Al Ain, United Arab Emirates A luxurious 5-star boutique desert resort set amidst the Arabian oasis on the outskirts of Al Ain city in the vast landscape of Remah Desert which was once home to the nomadic Bedouin tribes of the Emirates. The resort offers a range of rooms, villas, and suites inspired by traditional Emirati design, All day dining restaurant serving international cuisine,3 Meeting rooms, Adventure activities and Spa.

• Handling all secretarial work for the executive office • Establish administrative policies and procedures for officials and executives. • Monitor all social channel like TrustYou, Booking.com, Tripadvisor, facebook, twitter, Instagram etc. and reply to the guests on behalf of the GM • Coordination with all HODs for various meetings.

Cluster Sales Coordinator 2019-2020

Sales Coordinator (Pre-Opening) 2017-2019

The Retreat Palm Dubai Mgallery by Sofitel, United Arab Emirates

Part of the Accor Group, The Retreat Palm Dubai MGallery by Sofitel is the region's first 5-star familyfriendly wellness resort, with 255 picturesque rooms and suites, 4 Dining Outlets, 2 Meeting Rooms, Club Lounge, and Rayya Wellness Centre, inspired by a 360-degree holistic wellness concept.

• Organize regional and 04 divisional sales operations. • Prepare organizational policies and procedures in relation to sales. • Assist sales team in building relationships with business clients and manage negotiations of sales contracts. • To communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment. • To ensure that the S&M month end report is accomplished and submitted on time.

Sales Administrator 2014-2017

Client Relation Executive 2012-2014

Fraser Suites Dubai, United Arab Emirates

Part of the Frasers Hospitality Group, Singapore, Fraser Suites Dubai is a 4-star Deluxe Apartment Hotel, with 268 spacious, well-lit and luxuriously designed rooms and apartments, three meeting rooms, a boardroom, a café and an all-day dining restaurant serving international cuisine.

• Complete responsibility for the tender process on behalf of Fraser Suites Dubai sales including any submissions for Global tenders including entire Frasers portfolio, covering Corporate, Government, Consortia & Wholesale contracting. • Organize client related events including site inspections, trade shows, special entertainment and events. • Co-ordinate travel for the team ensuring that the most competitive fares are procured, and that accommodation and other travel related arrangements are made on their behalf in accordance to with the hotel's travel policy. • Prepare all records connected with pre-registration for VIP, extended stays, repeat guests and check-in and check-out, cash-flow maintenance according to the hotel policies and procedures. • Courteously and promptly handle all reservations enquiries on phone, emails, etc.

Front Office Associates 2010-2012

Lotus Downtown Metro Hotel Apartments, United Arab Emirates

Part of the Lotus Hospitality Group, Lotus Downtown Metro Hotel Apartments is a 4-star apartment hotel with 150 fashionably decorated and fully furnished rooms, 300 pax capacity meeting rooms, spa, recreational activities.

• Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures. • Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy. • Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments

Global Hospitality Management, Conestoga Collage Waterloo campus, Canada Current

Master of Business Administration, University of Madras, India 2022

Bachelor of Business Administration, University of Madras, India 2012 (Assessed by World Education Services (WES) to be the equivalent to a bachelor’s degree in Canada, 2017)

BTEC-HNC in Aviation, Hospitality and Travel Management, Frankfinn Institute of Airhostess Training, India 2009