Oleksandra Dziubenko

I am a newcomer to Canada with 1.5 years of experience as a Reservation Sales Agent here and 3 years of experience as a Reception & Accommodation Supervisor for Docklands Apart Hotel back home, I believe I am well-suited for this role.

In my previous and current positions, I proved myself to be a team-oriented and collaborative professional with strong organizational skills. I have a high level of computer literacy, particularly in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc), and Opera Cloud PMS. I am eager to bring these skills to your team and continue my professional development with your organization.

Reception & Accommodation Supervisor, Docklands Aparthotel, Russia J an 2021-May 2022

• Hotel with 297 rooms, collaborate with a team of 30 staff
• Serviced 20-30 clients per day and ~10,000 total from 2021-2022
• Accustomed to Opera PMS hotel management systems
• Salary growth of 30% from 2019-2022
• ~30% average monthly bonus for bookings
• Managed accommodations for ~200 celebrities (athletes, actors, influencers) totaling ~50 million followers
• Communication with VIP customers and their special requests as necessary
• Assist the Front desk team with phone handling and e-mail inquiries, as well as booking entry when needed
• Primary involvement in the hiring and training of new department staff
• Coordinator between departments (front desk, housekeeping, management, administration)
• Attending general management team meetings and conducting front desk team meetings
• Interaction with the coordinators of group stays
• Fostered and promoted a cooperative working climate, maximizing productivity and coworker morale
• Facilitated conflict management and resolution between coworkers and administered discipline
• Developed and implemented daily operational tasks ensuring effective customer service
• Ensured sanitation and safety standards are maintained at all times

Reservation Sales Agent, Century Plaza Hotel, Vancouver, BC, Canada Feb 2023-Current

• Hotel with 250 rooms, collaborate with a team of ~20 office and front desk staff
• Processing data received from calls and emails to create a new reservation (~20 calls/~60 emails)
• Timely and accurate entry of bookings and rooming lists
• Ensure that daily arrivals have accurate rate, and room type information and that all guest requests are profiled and implemented to the greatest extent possible
• Produced monthly marketing reports
• Accustomed to Opera PMS hotel management
• Maintain the reservation files ensuring permanent information is filed including FIT companies, Med PO services, daily chronological, monthly forecasts, P&L, and Reservation Binder.
• Extensive knowledge of the hotel and its facilities
• Check on a daily basis the guaranteed no-show from the previous day, duplicate reservations and cancellation
• Following established credit procedures
• Ensure that guests are treated with superior service throughout the reservation procedure
• Communicate clearly with other departments, especially the Front Desk
• Perform other related duties as assigned

Bachelor of Arts, St. Petersburg University, Russia (Evaluated in Canada) Sep 2016-Aug 2020

• Specialization: Social Sciences - Linguistic
• Key Courses: Law (80%), History (83%), Geography (85%)