Jill Stuart

I’m a people-focused professional with a diverse background in hospitality, events, education, and guest services, now bringing those skills into administrative and client-focused roles. My career journey has taken me from managing venues and coordinating weddings to teaching in primary schools, where I honed my communication, organization, and leadership skills. I love creating seamless, positive experiences—whether that’s coordinating a large event, supporting a team, helping clients, or guiding students.

Highly organized, adaptable, and approachable, I thrive in fast-paced environments where connection and problem-solving make all the difference. Passionate about building relationships, supporting growth, and delivering exceptional service, I’m always open to opportunities where I can grow and contribute to meaningful experiences.

Guest Services Team Lead

Grouse Mountain – North Vancouver | Nov 2021 – 2024

Coordinated operations across Guest Services, Ticket Centre, Call Centre, Shuttle Bus, Alpine Guest Services, and Mountain Host Program.

Supervised staff scheduling, training, and daily operations to ensure seamless service delivery.

Handled administrative duties including daily reporting, record keeping, and cash reconciliation.

Responded to guest inquiries and resolved issues promptly, maintaining high satisfaction levels.

Acted as liaison across multiple departments to coordinate operational workflows.

Deputy General Manager / Wedding & Events Coordinator

G1 Group – Glasgow & Edinburgh, UK | 2006 – 2013

Oversaw day-to-day operations of multiple venues, including staffing, inventory, scheduling, and vendor management.

Coordinated weddings, corporate events, and private functions, managing timelines, client communications, and logistical details.

Managed administrative tasks such as contracts, invoicing, booking systems, and financial reporting.

Recruited, trained, and supervised teams to ensure professional service standards were met.

Implemented process improvements to increase efficiency and client satisfaction.

Additional Hospitality & Event Roles

Various Venues across Scotland | 2001 – 2017

Progressed through roles from Wait Staff to Manager, gaining expertise in administration, customer service, team management, and operations. Managed scheduling, inventory, reporting, and client/vendor communications in fast-paced environments.

Education & Training

Bachelor of Education (Primary Education)

The University of Edinburgh – Edinburgh, Scotland | May 2017

Second Class Honours (Division One)

SWAP Access to Humanities and Primary Education

Carnegie College – Dunfermline, Fife, Scotland | May 2013

Overall grade A – History, Sociology, Psychology, Communication & Literature, Mathematics, Child Development