CS/Admin | Events | Teaching | Guest Services
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I’m a people-focused professional with a diverse background in hospitality, events, education, and guest services, now bringing those skills into administrative and client-focused roles. My career journey has taken me from managing venues and coordinating weddings to teaching in primary schools, where I honed my communication, organization, and leadership skills. I love creating seamless, positive experiences—whether that’s coordinating a large event, supporting a team, helping clients, or guiding students. Highly organized, adaptable, and approachable, I thrive in fast-paced environments where connection and problem-solving make all the difference. Passionate about building relationships, supporting growth, and delivering exceptional service, I’m always open to opportunities where I can grow and contribute to meaningful experiences.
Coordinated operations across Guest Services, Ticket Centre, Call Centre, Shuttle Bus, Alpine Guest Services, and Mountain Host Program.
Supervised staff scheduling, training, and daily operations to ensure seamless service delivery.
Handled administrative duties including daily reporting, record keeping, and cash reconciliation.
Responded to guest inquiries and resolved issues promptly, maintaining high satisfaction levels.
Acted as liaison across multiple departments to coordinate operational workflows.
Oversaw day-to-day operations of multiple venues, including staffing, inventory, scheduling, and vendor management.
Coordinated weddings, corporate events, and private functions, managing timelines, client communications, and logistical details.
Managed administrative tasks such as contracts, invoicing, booking systems, and financial reporting.
Recruited, trained, and supervised teams to ensure professional service standards were met.
Implemented process improvements to increase efficiency and client satisfaction.
Progressed through roles from Wait Staff to Manager, gaining expertise in administration, customer service, team management, and operations. Managed scheduling, inventory, reporting, and client/vendor communications in fast-paced environments.
The University of Edinburgh – Edinburgh, Scotland | May 2017
Second Class Honours (Division One)
SWAP Access to Humanities and Primary Education
Carnegie College – Dunfermline, Fife, Scotland | May 2013
Overall grade A – History, Sociology, Psychology, Communication & Literature, Mathematics, Child Development
