English Instructor at JungSang Language School (2025-03 – Present)
Educational Institute of English; US$7.5 million in revenue; 500+ employees
- Guided students through level placement tests and academic advancement planning.
- Delivered structured English lessons to elementary and middle school students, focusing on speaking, reading, and writing proficiency.
- Communicated closely with parents regarding student performance, progress, and academic goals.
Marketing department at KOTRA Auckland (2024-09 – 2025-01)
Korea Trade-Investment Promotion Agency; US$1 trillion in revenue; 1k+ employees
- Analysed customer data to refine audience targeting, improving in customer acquisition and retention. Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information.
- Conducted market research and competitor analysis to identify emerging trends and growth opportunities.
- Assisted with email marketing efforts, including list segmentation and campaign tracking.
Product Complaint department at Foundever (2024-03 – 2024-08)
CX Outsourcing Services & Solutions; US$4 billion in revenue; 170k+ employees
- Gathered and analysed customer feedback to identify trends, areas for improvement, and opportunities for enhancing the customer experience.
- Served as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information.
- Handled complaints and difficult situations with professionalism and empathy, aiming for first-contact resolution whenever possible.
- Provided regular reports on customer satisfaction, issues, and resolutions to management.
Senior Waitress and Bartender at Hello Beasty (2019-05 – 2023-09)
Asian Fusion Restaurant in Viaduct; US$1M in revenue; 30+ employees
- Performed exceptional customer service skills with a focus on ensuring guest satisfaction and exceeding expectations.
- Proved ability to handle difficult situations and resolve guest issues promptly and professionally.
- Demonstrated ability to work effectively as part of a team, collaborating with colleagues from diverse backgrounds.
- Proficient in the use of point-of-sale (POS) systems and reservation software.
- Completed training in wine and front of house training regularly and performed it.
English Instructor at Pascal Educational Institute (2017-06 – 2019-04)
Educational Institute of Korean and English based in Seung-su; 5+ employees
- Developed and implemented engaging lesson plans to enhance English language skills, including reading, writing, listening, and speaking.
- Evaluated student progress through assessments, assignments, and exams, providing constructive feedback to aid improvements.
- Participated in ongoing professional development and training to stay current with curriculum standards.
- Fostered a positive and inclusive classroom environment that encourages student participation and active learning.
Store Manager at Twosome Place Cafe (2016-08 – 2017-06)
6th Largest Franchise Café based in Korea; US$307M in revenue; 3k employees
- Assisted in creating and updating the coffee shop's menu and seasonal offerings.
- Participated in staff training sessions, including coffee tastings and barista skills development.
- Assisted the Café Store Manager in daily operations, including inventory control and staff management.
- Conducted staff training sessions and provided guidance to ensure high-quality service.
- Managed scheduling, balancing staffing levels with peak and off-peak hours.
Staff at Tolteca (2015-08 – 2016-06)
Private Restaurant Company founded in 2011; US$546K in revenue; 30+ employees
- Collaborated with a multicultural team to maintain a welcoming and inclusive atmosphere.
- Demonstrated exceptional cultural competence by effectively serving a diverse clientele of guests from various racial and cultural backgrounds.
- Provided language assistance to guests, enhancing their experience and comfort.
