Joanna Mbanga

Personable and experienced Food & Beverage Server with a strong background in premium casual and fine-dining environments. Known for delivering attentive, polished service while managing high-volume sections with efficiency and composure. Strong communicator with a psychology background, excellent menu knowledge, and a proven ability to build rapport, upsell thoughtfully, and create memorable guest experiences.

Reliable team player who thrives in fast-paced settings and maintains professionalism under pressure.

Server - Social Central - Edmonton, AB

(2022-06 - 2023-09)

• Delivered friendly, efficient service in a high-energy, fast-paced environment
• Responded promptly to guest requests and resolved concerns with professionalism and empathy
• Managed transactions accurately while maintaining a positive guest experience
• Maintained composure and service quality during peak hours

Server - Earls Kitchen & Bar (Jasper Avenue) - Edmonton, AB

(2020-04 - 2022-09)

• Served large sections in a 100+ seat upscale downtown restaurant
• Worked across multiple roles including server, hostess, food expo, and delivery lead (Skip the Dishes / DoorDash)
• Maintained in-depth knowledge of food and cocktail menus, including ingredients and pairings
• Used MICROS POS system to process orders and payments efficiently
• Acted as lead food expediter during Sunday brunch rush for two years
• Assisted with onboarding and training over 20 new hosts and servers
• Performed side duties including sanitizing, restocking, and supporting team operations

Server / Hostess - Barbarella Bar & Lounge - Edmonton, AB

(2019-06 - 2020-03)

• Provided table service and managed reservations at a premium Lebanese dining restaurant
• Increased personal alcohol sales by approximately 20% through suggestive selling and pairing recommendations
• Assisted with menu development based on guest feedback
• Handled cash, debit, credit, and gift card payments accurately
• Responded to guest inquiries in person and by phone

Bachelor of Arts - Psychology - MacEwan University

High School Diploma - St. Francis Xavier High School (2019)