Joanne Moa

Enthusiastic and knowledgeable individual with over 5 years of experience in operations and providing exceptional customer service. Experienced in working in fast-paced settings and utilizing upselling techniques to enhance sales performance. Committed to delivering outstanding customer service and contributing to a positive workplace atmosphere.

Operations Consultant at Sephora (2023-01 – Present)

• Received and distributed shipment
• Restock and organized merchandise on the sales floor
• Maintained store visual standards in line with company guidelines
• Processed testers, damages, and returned merchandise
• Executed merchandise updates, product launches, and promotional displays
• Stayed up to date on new product launches and store initiatives
• Participated in store inventory count
• Implemented price changes and ensure accuracy across the sales floor
• Conducted product checks
• Fulfilled Buy Online, Pick up in Store (BOPIS) orders accurately and on time
• Supported with client questions and concerns through phone support
• Supported with point-of-sale operations and customer transactions as needed
• Assisted clients on sales floor with product inquiries and needs
• Ensured stockroom is organized and an accessible environment

Beauty Specialist at Shoppers Drug Mart (2021-01 – 2024-12)

• Performed skin and makeup consultations with clients to provide tailored solutions
• Trained in luxury fragrances to best guide clients experience
• Maintained CRM by offering and signing up for optimum rewards
• Executed VM planograms and maintained clean testers
• Performed regular inventory management including damages and replenishment
• Coached new team members on artistry techniques and upselling
• Collaborated creatively with management to host in store incremental events
• Delegated tasks to ensure workload is complete and team wins as a one

Bachelor of Social Work in Social Work – York University (2021-01)