Joanne S

A meticulous and well organized administrative professional with exceptional skills in office operations, record keeping, clerical filing and customer service. Bringing five years of hands on experience in appointment scheduling, client management, database maintenance and secretarial support to the organization

Medical Secretary 9 CNS Department - London Health Sciences Centre - London, ON

(2024-10)

• Planning and monitoring the daily organization of the clinic/office and providing secretarial support to the physician in their clinical practice, as well as academic responsibilities.
• Answering of telephones and contacting patients; general reception duties; monitoring office e-mail account and responding to patient queries; scheduling of patient appointments; liaising with other medical and health professionals to facilitate patient referrals.
• Academic responsibilities including: scheduling of meetings, updating academic portfolios.

Administrative Assistant/Receptionist Dental Department of Maxillofacial and Oral Surgery - London Health Sciences Centre - London, ON

(2022-04)

• Registration in CERNER and Dentalware
• Reviewed and updated health records
• Handled incoming mail and distribution
• Payments and deposits including OHIP and private insurance
• Managed multiple phone lines
• Booking/ follow ups on cancer patients, special needs patients and all orderlies
• Scanning, photocopying, faxing and ordering supplies
• Other duties performed upon request

Administrative Assistant - London Health Sciences Centre - London, ON

(2018-11 - 2022-03)

• Invoiced, collected payments from patients, and processed third party insurance claims.
• Produced and managed schedules for staff physicians, residents, clerks, and medical students.
• Faxed, scanned, photocopied, and edited records and documents.
• Produced and monitored mass emails, and managed multiple calendars.
• Invoiced and collected payments from MOH for rostered patients.
• Rostered and de-rostered patients, updated medical charts using PSS SUITE
• Liaised with Western University medical departments for organizing events, relaying information, and enrolling locums and students.
• Organized orientations, and welcome packages.
• Organized multiple monthly meetings and lunches.
• Assisted with multiple projects upon request

Administrative Assistant - Advanced Medical Group - London, ON

(2016-07 - 2017-08)

• Greeted patients, checked them in using OSCAR EMR.
• Made day charts with labels for patients.
• Triaged referrals, booked, cancelled and billed patients
• Updated medical records both electronically and manually.
• Booked conference rooms, drug reps and lunches
• Screened phone calls, faxes, scanning, photocopying.
• Sold high end spa products
• Ordered clinic supplies
• Acted as translator for patients
• Corrected audits
• Transcribed medical records
• Booked over forty referrals per day
• Booked and managed OR rooms
• Sterilization of tools using autoclave

Diploma - Office Administration - Algonquin College of Applied Arts and Technology