John Mark Natinga

Resourceful customer support professional with 4 years of experience in technical support and customer care roles. Proven ability to analyze user-generated content, troubleshoot technical issues, and resolve inquiries via phone, chat, and email. Adept at enforcing policies, facilitating order processing, and escalating issues for timely resolution.

Eager to leverage strong problem-solving skills and dedication to user satisfaction to contribute to BIS Safety Software's remote technical support team.

Content Moderator at Wipro Limited (2018-09 – 2020-04)

• Analyzed user-generated content, including text, images, and videos, to ensure adherence to community guidelines and terms of service.
• Enforced platform-specific policies by removing or flagging inappropriate content, such as hate speech, violence, harassment, spam, and graphic material.

Chat Support Representative at Teletech (2021-02 – 2022-08)

• Responded to customer inquiries regarding products, services, orders, and billing with promptness and accuracy.
• Assisted customers in troubleshooting technical issues with products or services, providing step-by-step guidance and escalating complex problems to higher-level support when necessary.

Member Services Representative at OptumRx (2022-09 – 2024-10)

• Addressed member concerns related to insurance coverage and prescriptions, facilitating the processing of medication refills for mail delivery.

Support Ambassador at TDCX (2025-04 – 2026-02)

• Provided assistance to customers with bookings, cancellations, refunds, and account-related inquiries.
• Communicated with customers via phone, chat, and email.
• Escalated urgent issues to appropriate teams for timely resolution.