Manpreet Kaur
Technical Support Specialist
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About
Skilled Technical Support Specialist with a solid background in troubleshooting,
customer service, and technical support. Proficient in diagnosing and resolving internet/network connectivity issues and providing exceptional customer experiences.
Adept at handling a fast-paced work environment, with strong communication skills and a passion for technology.
Experience
IT Support Specialist
Freelance
01/2024 - Present
● Provided advanced technical troubleshooting for hardware and software issues,
including internet and network connectivity.
● Delivered exceptional customer service by addressing user concerns professionally and courteously.
● Liaised with internal departments to escalate and resolve technical issues.
● Documented and prioritized trouble tickets, maintaining extensive knowledge of the institution's technology.
SOC Analyst Intern
Bow Valley College - Calgary, AB, Canada
01/2024 - 04/2024
● Supported technical troubleshooting for security-related issues, contributing to effective incident response.
● Assisted in the development of documentation and technical support materials.
Education
Post-graduate in Cybersecurity
Bow Valley College - Calgary, AB, Canada
07/2024
Post-graduate in Database Administration
Southern Alberta Institute of Technology - Calgary, AB, Canada
06/2023
Bachelor of Technology in Computer Science and Engineering
Chandigarh Engineering College - Landran, PB, India
04/2021
Diploma in Information Technology
Thapar Polytechnic College - Patiala, PB, India
05/2018
