John Raymundo

With over 15 years of experience in ERP implementation and support, I specialize in SAP Business One and IT-enabled business transformation. As the former ERP Support Team Lead at ProjectLine Solutions, I guided a high-performing SAP Business One support team, enhancing post-go-live operations, optimizing systems, and ensuring compliance. My efforts focused on coaching consultants, managing escalations, and refining support processes to strengthen operational stability and customer satisfaction.

My career includes a strong foundation in SAP Business One, with extensive experience in full-cycle implementations, localization, regulatory compliance, and pre-sales advisory across multiple regions. I am passionate about translating complex business needs into practical, scalable ERP solutions that drive long-term operational success. My expertise lies in aligning technology with business processes to deliver impactful results and seamless user adoption.

ProjectLine Solutions Inc. | Saskatoon, SK | Mar 2020 – Nov 2025

ERP SUPPORT TEAM LEAD | Nov 2022 – Nov 2025

• Led SAP Business One post‑go‑live support operations, overseeing ticket triage, escalation management, and system optimization for SME clients.
• Managed and mentored a team of 3 SAP B1 consultants, reducing escalations and strengthening functional and technical depth.
• Improved SLA compliance and service consistency by streamlining workflows and prioritization processes.
• Reduced average ticket resolution time by 20-35% through knowledge sharing and root‑cause analysis.
• Maintained 95% customer satisfaction and maintenance renewal rate by delivering timely, value‑driven support.
• Increased consulting team productivity by 10-20% by minimizing unnecessary escalations and stabilizing environments.

SAP BUSINESS ONE CONSULTANT | Mar 2020 – Oct 2022

• Delivered full‑cycle SAP Business One implementations across finance, sales, inventory, purchasing, MRP, and production.
• Led requirements workshops and business process mapping to design scalable, adoption‑focused solutions.
• Managed project scope, timelines, and stakeholder communication to ensure on‑time, low‑disruption go‑lives.
• Collaborated with developers and infrastructure teams to ensure system performance, data integrity, and long‑term optimization.

SAP Phils., Inc. | Manila, Philippines | May 2013 – Feb 2020

SAP SENIOR SPECIALIST – LOCAL PRODUCT EXPERT 

• Served as senior SAP Business One SME (subject matter expert) supporting partners and customers across Southeast Asia and Oceania.
• Reduced localization‑related escalations by up to 35% through structured knowledge frameworks and proactive partner enablement.
• Delivered partner training programs that improved competency and best‑practice adoption by 50%.
• Provided advanced L2/L3 support for complex functional, technical, and regulatory scenarios.
• Acted as primary expert for SAP B1 localization, ensuring statutory and tax compliance.
• Supported pre‑sales engagements, contributing to 30-35% YoY pipeline growth and 35% improvement in demo‑to‑close rates.
• Recognized multiple times as Region of the Year (Southeast Asia) for revenue and net‑new customer contributions.

DataFront Solutions Inc. | Manila, Philippines | Jan 2012 – Apr 2013

MANAGING DIRECTOR

• Led ERP consulting and support operations, overseeing strategy, delivery governance, and financial performance.
• Increased profitability by 25–30% through optimized staffing, financial planning, and resource utilization.
• Achieved 95% on‑time implementation delivery and 98% customer retention.
• Established standardized implementation methodologies, KPIs, and QA frameworks.

SAP Customer Engagement Course | SAP

SAP Certified Application Associate | SAP Business One 10.0

Bachelor of Science in Accountancy | De La Salle University, Manila